Learning & Instructional Specialist

Arizona State University • Tempe, AZ

3d • $55,000 - $60,000 • Onsite

About The Position

The Learning and Instructional Coordinator serves as the critical bridge between end users and technical teams, driving user proficiency, engagement and adoption of the Workday Human Capital Management (HCM) and Financials system. This role is responsible for developing comprehensive training programs, including instructional design and development for accessible job aids and web-based training, training facilitation and facilitating working sessions between functional end users and ASU Workday Business Analysts. The ideal candidate is comfortable working independently and with a team and is confident in collaborating with people at all levels. The ability to engage with end users virtually and in person is a must, requiring exceptional communication skills and empathy.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Knowledge of industry-standard content creation tools (Adobe Captivate, Articulate 360, Camtasia, or Canva) and the Microsoft suite (PowerPoint, Word).
• Exceptional communication skills; ability to simplify technical jargon for non-technical audiences.
• Strong interpersonal skills with proven ability to build partnerships across departments and end users.; ability to manage conflict and ambiguity at all levels.
• Ability to engage with end users virtually and in person.

Nice To Haves

• Proficiency with documentation platforms (Confluence, JIRA) and AI platforms (ChatGPT, Google Gemini, Microsoft Copilot 365).
• Knowledge of organizational change management concepts and frameworks (ACMP standard, Prosci ADKAR).
• Demonstrated skill in organizing, moderating and guiding group discussions, feedback and informational sessions between stakeholder groups.
• Working knowledge of the Workday HCM and FMS system.

Responsibilities

• Design, build and maintain engaging and interactive training, including step-by-step job aids, quick reference guides and multimedia learning modules for Workday HCM and Financials.
• Confidently deliver training and informational sessions virtually and in person.
• Serve as the primary bridge between end users, functional teams and technical teams, translating complex system processes into user-friendly guidance.
• Organize, schedule and facilitate periodic feedback forums and alignment meetings between functional end users and ASU Workday Business Analysts.
• Develop strategies to promote platform engagement, monitor user adoption and improve overall proficiency with a Financial or Human Capital Management System.
• Gather continuous end-user feedback, identify learning gaps or pain points and collaborate with Business Analysts to refine system usability and training resources.

Benefits

• AZ state school tuition reduction for employees and their dependents and spouse; available on day one of employment.
• Competitive wages.
• Employee assistance for confidential and free behavioral health services.
• Generous accrual of paid sick and vacation time.
• Low cost dental, health, life and vision Insurance benefits.
• Paid adoption and fertility subsidies.
• Paid time for professional development and volunteering.
• Retirement programs with employer match.
• Wide variety of employee discounts through ASU partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level