Learning Innovations Designer

Metra • Chicago, IL

1d

About The Position

The Learning Innovations Designer works within Metra’s Operations Training Department and supports Metra University’s strategic development and implementation of technology-enabled training initiatives. The role coordinates the design and delivery of virtual reality (VR), augmented reality (AR), and artificial intelligence (AI)-based programs to prepare employees for operational demands and support workplace safety, technical proficiency, incident reduction, and customer satisfaction.

The position oversees immersive learning environments, digital content platforms, and internal support systems. It builds strategic relationships across departments and agencies to ensure training initiatives are responsive, scalable, and aligned with organizational priorities and KPIs. The Designer also project-manages technical innovation and departmental operations, including budgeting, procurement, and digital infrastructure. Training serves Mechanical and Engineering Division employees and must support applicable Federal Railroad Administration and OSHA requirements.

Requirements

• Bachelor’s degree in Film, Digital Media, Computer Science, Instructional Design, or a related field; alternatively, a combination of education and experience totaling five years in instructional design, training coordination, multimedia development in a learning organization, or video game design.
• Knowledge of scenario-based learning, micro-learning, and blended modalities, including ILT, VILT, e-Learning, VR, AR, and on-the-job training.
• Knowledge of AI tools.
• Knowledge of VR/AR hardware and workflows.
• Knowledge of authoring tools such as Storyline/Rise, Captivate, Camtasia, or equivalents.
• Ability to select training methods, such as VR/AR, simulation, e-Learning, or ILT, to maximize learning transfer within safety and operational constraints.
• Ability to conduct observations in yards, shops, and stations and convert real workflows and hazards into safe, repeatable training.
• Ability to communicate pilot outcomes and safety or performance impact to leadership and other stakeholders.
• Ability to manage relationships with trainers, subject matter experts, senior management, and other stakeholders.
• Skill in translating business goals into objectives, storyboards, and assessments, and building polished e-Learning, micro-learning, VR-learning, and other immersive training experiences.
• Strong problem-solving skills to address challenges that arise during projects.
• Skill in evaluating platforms, conducting build-versus-buy analyses, drafting RFP requirements, and estimating cost/benefit.
• Excellent organizational skills to manage multiple tasks and projects simultaneously.
• Must possess and maintain a valid driver's license and be able to operate a vehicle.
• Must be willing to travel within Metra’s six-county region.
• Ability to stand, walk, and/or sit for extended periods.
• Hearing and visual acuity, including far/near vision, depth perception, field of vision, and color vision.
• Ability to lift and move up to 20 pounds.
• Metra employees in an active review period under the current discipline policy, or with documented attendance or performance issues, will not be considered or selected for the position.
• Some positions require an Enhanced Background Check, which may include legally permissible criminal history, employment and education verification, and credential checks, with candidate authorization.
• Applicants and employees may not use or possess marijuana or marijuana paraphernalia, or have detectable amounts of marijuana in their bodies, including THC, for pre-employment screening purposes or while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Responsibilities

• Lead the design, development, and delivery of VR-, AR-, and AI-driven training programs.
• Use immersive technologies and simulation-based training to improve safety for high-risk operational tasks.
• Lead hands-on prototyping involving VR/AR, AI agents, simulations, and game mechanics such as branching scenarios, consequences, and scoring.
• Evaluate and implement emerging technologies that improve training delivery, personalization, and performance tracking, including AI-based learning analytics.
• Serve as the primary liaison with internal stakeholders and external partners on digital training programs, innovation projects, and data systems.
• Promote safe work practices and foster a safe work environment.
• Support the organization’s safety objectives, goals, and programs, ensuring compliance with applicable safety rules and regulations.
• Project-manage technical innovation and departmental operations, including budgeting, procurement, and digital infrastructure.
• Perform other related duties as assigned to meet the ongoing needs of the organization.

What This Job Offers

• Job Type: Full-time