Learning Facilitator, OMAIB, Questrom School of Business

Boston University • Boston, MA

12d

About The Position

Boston University's Questrom School of Business is seeking a Learning Facilitator to support the Bootcamp, Mod 0, and Mod 1 learner experience for its Online MS in AI in Business (AIB) program. The program is designed for a global community of learners and prepares professionals to lead in an AI-enabled business environment, with a curriculum focused on problem-first learning, responsible AI, innovation, strategy, and leadership.

The Learning Facilitator helps deliver a high-quality, student-centered online learning experience and supports learners in developing critical thinking, responsible AI practices, and executive-level judgment. Working with learners, faculty, Student Success, and stakeholder teams, the facilitator supports course delivery, learner engagement, assessment oversight, learner progress, and continuous improvement across the program experience.

Requirements

• Master's degree.
• At least five years of experience in teaching, coaching, research, facilitation, or a related role.
• Experience in coaching, facilitation, or a related role, including delivering or supporting online learning experiences, preferably at scale.
• Strong familiarity with AI use cases, applications, and emerging trends across industries.
• Strong written and verbal communication skills.
• Understanding of appropriate handling of sensitive data, credentials, and permissions, and the importance of verifying AI-generated outputs.
• Ability to work collaboratively in a remote, fast-paced environment.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with diverse stakeholders.
• Self-motivation, a continuous improvement mindset, and willingness to learn new tools and technologies.
• Comfort with ambiguity and rapidly evolving technologies, and curiosity and commitment to continuous learning.
• Proficiency using generative AI tools and large language model platforms such as ChatGPT, Claude, Gemini, or comparable technologies, including prompt design and iterative refinement of AI-generated outputs.
• Working proficiency in Python, including writing, modifying, and troubleshooting scripts for data processing, analysis, automation, and AI-enabled workflows.
• Experience using Google Colab or similar notebook-based development environments to develop, test, troubleshoot, and share Python-based workflows.
• Familiarity with AI agents and agentic AI concepts, including multi-step workflows, tool use, orchestration, and applying LLMs to tasks requiring reasoning and action across multiple steps.

Nice To Haves

• Experience supporting online adult learners, including troubleshooting technical issues and maintaining support documentation or troubleshooting guides.
• Experience reading, adapting, or troubleshooting Python and Google Colab examples created for instructional or end-user use.
• Familiarity with learning management systems and online collaboration platforms.
• Experience with Salesforce or similar CRM systems.

Responsibilities

• Support the Bootcamp, Mod 0, and Mod 1 learner experience.
• Guide and coach learners in developing critical thinking, responsible AI practices, and executive-level judgment.
• Work with learners, faculty, Student Success, and stakeholder teams to support course delivery and learner engagement.
• Support assessment oversight and learner progress.
• Contribute to continuous improvement across the program experience.
• Explain technical concepts clearly to experienced professionals with mixed technical backgrounds.
• Guide troubleshooting without taking over learners' work and provide effective asynchronous support.

What This Job Offers

• Job Type: Full-time