Learning Experience Leader - Roadside Assistance Specialist (Travel required up to 80%) - Start date: 04/22

TaskUs•Nashville, TN

1d•Remote

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist.

Requirements

Must be 21 years of age or older
High School Diploma or GED required.
Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
Must have and maintain a valid state driver’s license
Valid driver's license with a clean driving record
Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred
Proficient in Microsoft and Google applications
A problem solver and critical thinker
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
Can present and facilitate a class discussion
Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Has excellent oral and written communication skills
Can work in a flexible schedule including weekends, holidays, and longer hours
Expected to function as a teammate, supporting production when needed
Up to 80% travel required, additionally must be based out of existing markets.
Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas.
Able bodied individual that can stand and walk for long periods of time outdoors
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders.
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Must be able to occasionally lift and/or move up to 45 pounds.
Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Most work is accomplished outdoors in a vehicle, or in a closed-course space with vehicles.

Nice To Haves

Four-year college degree (preferred) in a related field like industrial or applied sciences
At least 1 to 2 years of working experience in a related field (training or teaching experience
Has strong leadership skills, with proficiency in handling groups

Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
Accomplish projects and motivate trainees through effective training
Continuously improve training programs and other learning opportunities across the organization
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment
Act as the content expert, and maintain relevant training documents and training materials for training conducted
Develop and create effective induction programs
Monitor and review trainees’ progress through questionnaires and discuss with their managers
Audit trainees in field to ensure strict adherence to company policies
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
Research and present new technologies and methodologies in workplace learning
Ensure that all trainees adhere to the company’s Code of Conduct