Learning Experience Leader - Emergency Response (onsite)

TaskUs•Chandler, AZ

1d•Onsite

About The Position

TaskUs is a global provider of outsourced digital services and next-generation customer experience for fast-growing technology companies, serving sectors like social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With approximately 45,000 employees across twenty-three locations in twelve countries, TaskUs operates with a "People First" culture, emphasizing constant motion, new technologies, and consistency. The company is dedicated to employee well-being, offering competitive salaries, comprehensive benefits, and fostering an inclusive environment with opportunities for internal mobility and professional growth. The Learning Experience Leader will be responsible for creating and maintaining a positive and professional learning environment, designing and expanding training and development programs aligned with product-specific training methodologies and initiatives. This role specifically supports the learning and development of Emergency Response (Tier 1) Agents.

Requirements

Up to 25% travel required
Must be 18 years of age or older
High School Diploma or GED required
Proficient in Microsoft and Google applications
A problem solver and critical thinker
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
Can present and facilitate a class discussion
Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Has excellent oral and written communication skills
Can work in a flexible schedule including weekends, holidays, and longer hours
Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response

Nice To Haves

At least 1 to 2 years of working experience in a related field (training or teaching experience)
Has strong leadership skills, with proficiency in handling groups

Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
Accomplish projects and motivate trainees through effective training
Continuously improve training programs and other learning opportunities across the organization
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment
Act as the content expert, and maintain relevant training documents and training materials for training conducted
Develop and create effective induction programs
Monitor and review trainees’ progress through questionnaires and discuss with their managers
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
Research and present new technologies and methodologies in workplace learning
Ensure that all trainees adhere to the company’s Code of Conduct