Emergency Response Coordinator

Paul Davis Restoration of Portland / Vancouver

1d•$85,000 - $100,000

About The Position

Emergency Recovery Coordinator (ERC) Serve People When They Need It Most | High-Impact | Fast-Paced | Unlimited Growth When disaster strikes, people don’t just need a service—they need someone they can trust. At Paul Davis, our Emergency Recovery Coordinators are on the front lines, helping families and businesses move from chaos to calm after fire, water, and other emergency events. This role is not for everyone—it’s for someone who thrives under pressure, cares deeply about others, and is driven to make an immediate impact. What You’ll Do As an ERC, you will: Be the first point of contact for property owners after traumatic events Build trust and guide customers through the initial recovery process Generate business by proactively identifying and acting on opportunities Work closely with first responders, adjusters, project managers, and community leaders Secure mitigation work to protect properties and prevent further damage Represent Paul Davis in the community through events and relationship building Deliver confidence and clarity when people need it most This is a fast-moving, high-stakes role where no two days are the same. Who You Are You’re someone who: Has a strong internal drive and takes initiative Thrives in fast-paced, high-pressure environments Leads with compassion and empathy Is confident communicating with people in emotional situations Thinks quickly but stays calm and controlled Is energized by helping others during difficult moments Is comfortable both one-on-one and speaking in groups Why This Role Matters Serving others in their time of need is not easy—but it’s meaningful work. If you’re someone who wants more than just a job— If you want to make an impact, build relationships, and grow in a fast-paced environment— This is your opportunity.

Requirements

Strong communication and relationship-building skills
Ability to stay organized while managing multiple priorities
Comfort using technology and CRM tools
Valid driver’s license with a good driving record
Willingness to be on-call (including nights/weekends as scheduled)
A commitment to continuous learning and growth

Nice To Haves

Previous outside sales experience is strongly encouraged
Experience in construction, restoration, or a related field is a plus
Candidates with a background in sales within a construction or service-based environment will be well-positioned for success in this role

Responsibilities

Be the first point of contact for property owners after traumatic events
Build trust and guide customers through the initial recovery process
Generate business by proactively identifying and acting on opportunities
Work closely with first responders, adjusters, project managers, and community leaders
Secure mitigation work to protect properties and prevent further damage
Represent Paul Davis in the community through events and relationship building
Deliver confidence and clarity when people need it most