Learning Experience Leader - RAD/Fleet Response (T2)

TaskUs•Chandler, AZ

1d•Onsite

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The company's People First culture has enabled it to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. TaskUs aims to achieve growth for its partners through constant motion, exploring new technologies, handling challenges, and mastering consistency. A Learning Experience Leader is responsible for creating and maintaining a positive and professional learning environment within the organization. This role involves designing and expanding training and development programs that are aligned with product-specific training methodologies and initiatives. The Learning Experience Leader will specifically support the learning and development of Tier 2 / Fleet Response Specialists.

Requirements

Up to 20% travel required, as needed
Must be 18 years of age or older
High School Diploma or GED required
Proficient in Microsoft and Google applications
A problem solver and critical thinker
Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
Can present and facilitate a class discussion
Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Has excellent oral and written communication skills
Can work in a flexible schedule including weekends, holidays, and longer hours

Nice To Haves

Four-year college degree (preferred) in a related field like industrial or applied sciences
At least 1 to 2 years of working experience in a related field (training or teaching experience)
Has strong leadership skills, with proficiency in handling groups

Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
Accomplish projects and motivate trainees through effective training
Continuously improve training programs and other learning opportunities across the organization
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment
Act as the content expert, and maintain relevant training documents and training materials for training conducted
Develop and create effective induction programs
Monitor and review trainees’ progress through questionnaires and discuss with their managers
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
Research and present new technologies and methodologies in workplace learning
Ensure that all trainees adhere to the company’s Code of Conduct