Learning Experience Designer

Five9•San Ramon, CA

5h•$85,000 - $110,000•Hybrid

About The Position

Five9 is seeking a Learning Experience Designer to join its Revenue Enablement team. The role designs learning experiences that help commercial sales professionals build capability, improve performance, and drive business results. Working with business leaders, subject matter experts, program managers, and learning professionals across the globe, the designer contributes to sales enablement solutions from needs analysis through evaluation. The role calls for a strong instructional design foundation, creativity, and organizational skills, with an emphasis on learning programs that support measurable business outcomes. The designer develops learning solutions, performance support tools, and sales enablement content for global audiences, with guidance from senior team members. The role supports needs analyses and performance consulting, contributes to evaluation and measurement plans, explores emerging learning technologies and practices, and helps deliver projects on time and in line with business objectives. This is a hybrid position requiring three days per week in the office, Tuesday through Thursday. The posting names both the San Ramon office and the San Francisco office as the required location. The U.S. base salary range is $85,000–$110,000. Total compensation may also include an annual performance bonus, stock, and/or other applicable incentive compensation. Benefits include health, dental, and vision coverage beginning on the first day of employment; short- and long-term disability; basic life insurance; a 401(k) plan with employer matching; mental health support resources; an employee stock purchase plan; paid time off; company-paid holidays; paid volunteer hours; and 12 weeks of paid parental leave.

Requirements

Bachelor's degree in Instructional Design, Educational Technology, Education, Business, Social Sciences, or a related field.
At least 2 years of experience designing and developing learning solutions.
Working knowledge of instructional design methodologies, including ADDIE, and adult learning principles.
Strong written, verbal, and presentation communication skills.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Experience or demonstrated ability collaborating with stakeholders and cross-functional teams.
Strong problem-solving skills and a customer-focused mindset.

Nice To Haves

Exposure to commercial, sales, or revenue-generating organizations.
Familiarity with evaluation methodologies, including the Kirkpatrick Model.
Exposure to designing learning solutions for global audiences.
Hands-on experience with authoring tools, learning technologies, and digital learning platforms.
Interest in measuring business impact and learning effectiveness.
Sales enablement or sales training experience.

Responsibilities

Design and develop engaging learning solutions, performance support tools, and sales enablement content for global audiences, with guidance from senior team members.
Apply instructional design methodologies and adult learning principles to create impactful learning experiences and develop performance consulting skills.
Own defined projects and contribute to larger projects across the development lifecycle, from analysis and design through storyboarding, development, implementation, and evaluation.
Support learning needs analyses and help translate business requirements into effective learning strategies.
Partner with senior team members to identify performance gaps and recommend learning and non-learning solutions.
Contribute to measurement and evaluation plans that assess learning effectiveness and business impact.
Explore emerging learning technologies, trends, and best practices, and bring ideas into program designs.
Collaborate with business leaders, subject matter experts, program managers, and learning professionals to build high-quality solutions.
Use project management skills to deliver assigned work on time and aligned with business objectives.
Support a collaborative global team environment that promotes innovation, knowledge sharing, and continuous improvement.

Benefits

Health, dental, and vision coverage beginning on the first day of employment; Five9 covers the employee portion and shares a high portion of dependent costs.
Short- and long-term disability insurance.
Basic life insurance.
401(k) savings plan with employer matching.
Mental health support platform with therapy, coaching, and self-guided mindfulness resources for covered employees and dependents.
Employee stock purchase plan.
Paid time off.
Company-paid holidays.
Paid volunteer hours.
12 weeks of paid parental leave.
Annual performance bonus, stock, and/or other applicable incentive compensation may be included in the total compensation package.