Learning Experience Designer

Thomson Reuters • Eagan, MN

20h • Remote

About The Position

As a Learning Experience Designer, you will partner with a cross-functional team of subject matter experts across Training/Professional Services, Marketing, and Product Management, as appropriate, to develop and maintain on-demand training materials for Thomson Reuters Legal products. The ideal candidate will have experience in adult learning, instructional design, learning technology, and multimedia development, with a strong preference for candidates proficient in using AI tools like Claude to accelerate content creation. Our team blends customer enablement and marketing disciplines to deliver learning experiences that meet the bar for external, customer-facing audiences.

Requirements

• BA/BS degree in English, Journalism, Technical Communications, Informatics, Computer Science, Business, Human Resources, or 5 years of Learning Experience Design or Instructional Design
• Solid grounding in adult learning theory and instructional design best practices
• Comfortable designing for external, customer-facing audiences — balancing marketing polish with instructional rigor — rather than purely internal enablement content
• Expert with learning technology such as Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and other website management tools
• Knowledge and working experience with learning management systems (LMS) and content management systems.
• Experience with Microsoft Office Suite and collaboration tools such as Teams and SharePoint
• Strong foundation in graphic design principles (layout, typography, color theory, visual hierarchy) and a demonstrated ability to apply them to create modern, visually polished content that’s easy to consume
• Strong written and verbal communication skills, specifically writing and designing instructional content
• Video creation and editing experience
• Creative thinker, open to change, and learns quickly when facing new problems
• Strong attention to detail
• Proven project management and organization skills

Nice To Haves

• Reviewable portfolio of work preferred
• Experience in customer education (as distinct from internal/employee enablement) strongly preferred
• Proficiency with AI tools, particularly Claude, for content development, ideation, and workflow efficiency strongly preferred
• Strong understanding of HTML, CSS, and JavaScript

Responsibilities

• Drive creation and maintenance of world-class eLearning experiences for a portfolio of Legal AI SaaS software products to drive customer usage and adoption in their daily workflow
• Manage projects from start to finish in collaboration with various internal teams and any necessary external vendors
• Work directly with subject matter experts to design and develop content including video scripts, user guides, and additional eLearning course material
• Leverage AI tools, particularly Claude, to streamline content development workflows and build custom learning interactions and supplemental elements — from drafting scripts and course outlines to coding lightweight interactive components — while applying sound judgment on where human review and refinement are needed
• Apply graphic design principles (layout, typography, color, visual hierarchy) to ensure learning materials are polished, on-brand, and easy to visually navigate
• Utilize platform authoring tools and training best practices to create highly effective, engaging learning experiences
• Stay current and provide thought leadership on innovation in eLearning and customer education
• Continuously build knowledge of the Legal products and customers to ensure training content being delivered is up to date and providing value to our customers
• Maintain learning content within LMS and other technology systems
• Measure and analyze content effectiveness and update content as necessary

Benefits

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year
• Grow My Way programming and skills-first approach
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree