Learning Experience Designer, Data Center Learning

Amazon • Herndon, VA

1d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

The Learning Experience Design team is building workforce learning for the
FUTURE – rethinking not only the content we produce, but the way content it is
consumed. We are a team of Day 1 designers who work closely with content
experts, technology and metrics to drive new ways of learning in the workplace
for Data Centers around the world. If you are looking to lead the change in
workforce learning, this may be the role you’ve been waiting for.

We are looking for a Learning Experience Designer who will develop high-quality
training content and learning experiences that improve learner outcomes and
reduce time-to-productivity for Data Center roles. Responsibilities include
collaborating with cross-functional teams on training content development,
working with technical subject matter experts, and creating engaging learning
materials across multiple modalities. The ideal candidate thrives in a
fast-paced environment, demonstrates strong instructional design skills, and is
passionate about creating effective learning solutions.

Requirements

• Bachelor's degree or equivalent, or experience developing and implementing training programs
• 5+ years of developing training in a variety of delivery modalities
• Experience with eLearning authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia
• Experience with animation or 3D design

Nice To Haves

• Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency
• Familiarity with Artificial Intelligence tools for content creation
• Experience within datacenter operations
• Analyze learning evaluation data and turn it into actionable insights
• Possess excellent communication and writing skills, attention to detail, and ability to maintain high quality standards

Responsibilities

• Design, develop, and deploy training as part of a blended learning strategy
• Partner with cross-functional teams to build out development experiences with a global mindset
• Solve business problems with focus on understanding root causes and anticipating future needs
• Work with technical SMEs to design and create engaging end user training
• Manage multiple curricula development projects simultaneously
• Develop training materials that align to a blended training delivery strategy, including and not limited to: self-directed, instructor led (ILT), virtual (vILT), and hands-on practical training
• Measure impact and quickly revise content/modality to address specific feedback, as needed
• Create reliable and valid learner evaluation tools to gauge knowledge and skill transfer
• Drive use of evaluation and performance data to improve learning content
• Work with global stakeholders to program manage technical training program

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level