Learning Experience Designer (Bilingual)

Dine Brands Global•Pasadena, CA

1d•Hybrid

About The Position

The Experience Designer is an individual contributor role responsible for designing and delivering brand-aligned learning experiences that support our Dual Brand concept. Reporting to the Sr. Manager of Learning & Development, this role partners with stakeholders across brands and functions to develop engaging, scalable training solutions that drive operational performance, business outcomes, and consistent guest experiences. This role operates in a fast-paced, high-change environment and requires strong execution, adaptability, and the ability to manage multiple priorities. The ideal candidate brings experience in restaurant environments, a collaborative and solutions-oriented mindset, and the ability to design practical, performance-driven learning experiences for frontline operators and leaders.

Requirements

Bachelor’s degree in Instructional Design, Education, Learning and Development, or related field
3–6+ years of experience in instructional design or learning experience design
Proven ability to manage multiple projects in a fast-paced, evolving environment
Strong understanding of adult learning principles and instructional design fundamentals
Proficiency with eLearning authoring tools (Articulate 360, Storyline, Rise, or similar)
Strong communication (written and verbal) and collaboration skills
Experience with LMS Administration, Docebo preferred
Fluent in English and Spanish (written and verbal), with the ability to review, validate, and ensure accuracy of translated learning content for operational use

Nice To Haves

Experience supporting Quick Service Restaurant (QSR) or Full-Service Restaurant (FSR) environments
Familiarity with restaurant operations, training, or field enablement
Experience working with multi-brand franchise systems or multi-unit operations
Knowledge of Docebo LMS administration and reporting tools
Experience creating learning for frontline and hourly team members
Exposure to agile development or rapid content design cycles
Basic graphic design or multimedia development skills
Familiarity with UX design tools (e.g., Figma, Adobe Creative Suite)
Familiarity with emerging learning technologies, including AI-enabled content development tools

Responsibilities

Design and develop learner-centered training solutions across modalities (eLearning, instructor-led, blended, and on-the-job)
Translate operational processes and brand standards into clear, actionable learning experiences for frontline teams and managers
Analyze and transform existing content into scalable, effective learning solutions across both brands
Apply instructional design methodologies (e.g., ADDIE, Agile, Design Thinking) to deliver high-impact solutions
Adapt and localize learning content for diverse audiences, ensuring cultural relevance and operational applicability
Partner with stakeholders across both brands to gather requirements and ensure learning solutions reflect brand standards and operational needs
Collaborate with cross-functional teams, including Operations, Culinary, Marketing, and Field teams to align training with key initiatives
Incorporate brand-specific elements into learning experiences while supporting consistency where appropriate
Provide recommendations on learning approaches based on business needs and learner experience
Participate in needs analysis discussions and working sessions with Brand Training and Operations Teams and field teams
Execute against agreed project scope, timelines, and deliverables
Own end-to-end development of learning solutions, including scoping, design, stakeholder alignment, and delivery
Communicate progress and incorporate feedback to refine learning solutions
Develop and maintain learning content within the LMS (Docebo experience preferred)
Create engaging, interactive, and user-centric learning experiences aligned with brand guidelines
Utilize authoring tools (e.g., Articulate 360, Storyline, Rise) to produce high-quality materials
Ensure content is engaging, interactive, and aligned with brand guidelines
Manage course uploads, configurations, and updates in the LMS
Troubleshoot LMS content issues and support end-user experience
Optimize learning paths and assignments to drive completion and performance
Gather learner feedback and performance data to inform updates to training materials
Align learning solutions to key operational and business performance outcomes (e.g., guest experience, speed of service, accuracy, and sales drivers)
Conduct iterative improvements to learning content based on insights and stakeholder input
Support ongoing updates as business needs evolve