Learning & Development - Yardi Systems Trainer

Pratum Companies•Gaithersburg, MD

4d•Onsite

About The Position

We are seeking an experienced and motivated Learning & Development and Yardi Systems Trainer to support training, operational consistency, and employee development across a multifamily affordable housing portfolio. This role will focus heavily on in-person training, systems education, leasing operations, affordable housing compliance workflows, and operational process improvement, with a deep emphasis on the effective use of Yardi Voyager Affordable Housing modules and related property management technologies. The ideal candidate will have a strong background in affordable multifamily property management and extensive hands-on experience with Affordable Housing functionality within Yardi Voyager, including HUD, LIHTC, Section 8, TRACS, certifications, recertifications, and resident processing workflows. This position requires a highly interactive individual who is comfortable conducting classroom-style training, onsite operational coaching, and hands-on systems instruction within both corporate and community environments. This role will partner closely with Operations, Compliance, Accounting, IT, and Support Services teams to assist with onboarding, employee development, Affordable Yardi systems adoption, operational standardization, and the creation of training materials and standard operating procedures. This is not a remote position. This role requires residency in the Washington, DC metropolitan region and will work in-office from the company's Gaithersburg, MD headquarters location.

Requirements

Bachelor’s degree preferred in Business, Education, Property Management, Human Resources, or related field. Degree not required; job experience applicable as substitution.
Minimum of 3–5 years of multifamily property management industry experience required.
Previous experience in training, learning & development, operational support, or leasing preferred.
Experience developing and facilitating in-person classroom and onsite operational training sessions strongly preferred.
Ability to expertly use Microsoft Teams to reach remote attendees.
Must have strong hands-on experience with Yardi Voyager Affordable Housing functionality and workflows.
Must possess working knowledge of HUD, LIHTC, Section 8, TRACS, certifications, recertifications, and affordable housing compliance processes.
Experience working within affordable housing and mixed-income communities strongly preferred.
Strong knowledge of multifamily affordable housing operations and leasing practices.
Advanced Yardi Voyager system capabilities, including the understanding of Affordable Housing functionality within Yardi Voyager.
Strong understanding of HUD, LIHTC, Section 8, TRACS, utility allowances, and recertification processes.
Excellent presentation, facilitation, and public speaking skills.
Comfortable conducting live classroom training and onsite operational coaching.
Strong written and verbal communication skills.
Ability to create professional training documentation and operational materials.
Strong organizational, time management, and problem-solving abilities.
Ability to work independently while managing multiple projects and priorities.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) and virtual training platforms.

Nice To Haves

Experience with Yardi RentCafe
Experience with Yardi Maintenance IQ
Experience with VendorCafe
Experience with Power BI
HCCP, COS, CAM, NALP or equivalent industry certifications
Bilingual Spanish

Responsibilities

Deliver engaging in-person, instructor-led training sessions for onsite and corporate staff with a strong focus on Affordable Housing operations and Yardi systems utilization.
Conduct onboarding and ongoing development training for leasing professionals, assistant managers, property managers, compliance staff, maintenance teams, and corporate personnel.
Provide hands-on coaching and operational support in both classroom and onsite environments.
Reinforce company policies, affordable housing operational procedures, customer service standards, and leasing expectations.
Assist with employee development initiatives and ongoing operational education programs.
Support the rollout of new operational initiatives, process improvements, and companywide training programs related to Affordable Housing operations and Yardi workflows.
Train employees extensively on Yardi Voyager Affordable Housing modules and operational workflows.
Provide hands-on systems training for both site operations and corporate operations teams.
Assist with Affordable Yardi implementations, workflow enhancements, system upgrades, and operational process changes.
Train staff on Affordable Housing workflows including: HUD certifications and recertifications, LIHTC processing, Section 8 and PBV/PBV workflows, 50059 processing, TRACS submissions and corrections, Interim recertifications, Resident move-ins and move-outs, Utility allowance processing, Resident ledgers and Accounts Receivable, Affordable waiting list management, Compliance-related reporting and audits, Work order and maintenance workflows, Vendor and purchase order workflows.
Partner with Operations, Compliance, Accounting, and IT teams to identify training gaps and improve Affordable Yardi utilization and operational consistency across the portfolio.
Assist teams with troubleshooting workflow and process-related issues within Affordable Yardi.
Conduct training focused on leasing performance, resident experience, affordable housing customer service, and operational excellence.
Train teams on leasing techniques, applicant processing, follow-up strategies, lead conversion, and resident retention practices.
Reinforce Fair Housing compliance and professional communication standards.
Assist operational teams with improving workflow efficiency and consistency across affordable housing operations.
Participate in site visits and operational reviews to identify additional training opportunities and operational gaps.
Develop and maintain SOPs, training manuals, quick-reference guides, workflow documents, and learning materials.
Develop and implement comprehensive Yardi Voyager Affordable Housing training manuals for both site operations and corporate operations teams.
Create standardized operational training processes to improve consistency throughout the portfolio.
Develop training materials specifically related to Affordable Housing workflows, compliance processes, certifications, recertifications, and Yardi best practices.
Update training materials regularly to reflect system changes, HUD updates, operational changes, and compliance requirements.
Assist with maintaining centralized training resources and knowledge libraries.
Support training efforts related to affordable housing operations and compliance requirements.
Educate staff on HUD, LIHTC, Section 8, HOME, TRACS, and recertification processes within Affordable Yardi.
Reinforce operational best practices, compliance readiness standards, and audit preparedness.
Assist teams with understanding Affordable Housing compliance workflows within Yardi Voyager.
Support operational consistency across the portfolio related to certifications, voucher processing, resident files, and compliance procedures.