Learning & Development Specialist

MAPLE HOSPITALITY GROUP-posted 1 day ago
$110,000 - $120,000/Yr
Full-time • Mid Level
Chicago, IL
501-1,000 employees
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Maple Hospitality Group is seeking an experienced Learning & Development Specialist to manage the design, development, and delivery of training programs for corporate staff and the operational teams at our flagship restaurant, Maple & Ash Chicago. This role requires a proficient instructional designer and effective facilitator who can ensure the consistent implementation of luxury service standards and drive improved performance across the organization through targeted learning initiatives.

  • Conduct thorough training needs assessments in collaboration with department heads and operational leaders across corporate and restaurant functions.
  • Design, develop, and update learning solutions, including workshops, e-learning modules, blended programs, and job aids, based on adult learning principles.
  • Create and maintain curriculum for new hire orientation, professional development, and compliance training programs, ensuring alignment with organizational standards and business objectives.
  • Develop and deliver specialized training focused on luxury service excellence, operational procedures, culinary knowledge, beverage programs, POS systems, and guest experience protocols for all front-of-house and back-of-house positions.
  • Lead and execute training programs for all staff during the launch of new restaurant concepts and market expansion projects.
  • Support the seamless implementation of new menu items, service standards, and technology enhancements through focused, effective training.
  • Partner with restaurant management to identify performance deficiencies and implement targeted training interventions to drive measurable improvements in service quality and efficiency.
  • Design and deliver programs focused on enhancing core corporate competencies such as communication, project management, software proficiency, and leadership skills.
  • Assist in the development and execution of programs aimed at building an internal talent pipeline and supporting employee career progression.
  • Manage the corporate new hire onboarding experience, ensuring cultural integration and fundamental systems training.
  • Establish metrics and evaluation methods to assess the effectiveness and return on investment (ROI) of L&D programs. Prepare reports on training outcomes and participation.
  • Administer the company's Learning Management System (LMS), including content uploading, user management, and tracking of course completions and certifications.
  • Must be flexible to work shifts that align with restaurant and corporate operating hours, including nights and weekends, to provide hands-on, real-time training and support.
  • Ability to travel up to 25% for new market openings, corporate training sessions, and site visits to existing concepts.
  • Bachelor’s degree in Organizational Development, Adult Education, or a related field.
  • 3-5 years of demonstrated success in a dedicated Learning & Development role, with experience in the luxury hospitality, fine dining, or premium consumer brand sector preferred.
  • Strong understanding of adult learning theory and instructional design methodologies.
  • Exceptional facilitation and presentation skills for diverse audiences.
  • Proven proficiency in utilizing a Learning Management System (LMS) and experience with e-learning authoring tools.
  • Highly organized, detail-oriented, and able to manage multiple projects and deadlines simultaneously.
  • Must possess excellent verbal and written communication skills and the ability to build collaborative relationships across departments.
  • Must be comfortable adapting to an irregular schedule and demanding project deadlines.
  • Proven experience developing and executing training for new location openings is highly desirable.
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