Learning & Development Specialist

Four Seasons • Miami Beach, FL

3d

About The Position

The Learning & Development Specialist will work hand in hand with the Learning & Development Manager to create and maintain a rich learning culture for all our employees. This is your opportunity to bring to life a passion for developing others both professionally & personally. This role will be primarily responsible for the following priorities while supporting our People & Culture team’s people first philosophy.

Requirements

• High level of professionalism, integrity and discretion
• Excellent verbal and written communication skills with strong attention to detail
• Facilitation and public speaking experience
• Demonstrated ability to multi-task in a fast-paced environment
• Ability to connect, engage, and collaborate effectively with team members and business stakeholders
• High proficiency with Microsoft Office 365 and a working knowledge of LMS

Nice To Haves

• Previous experience in luxury hotel operations and/or in learning & development is preferred

Responsibilities

• Assist Learning & Development Manager to design and execute a compelling learning strategy to drive team member & hotel performance.
• Work with leadership to schedule and organize a diverse set of learning offerings annually for all levels of staff.
• Support the Senior Learning & Development manager in assessing learning needs, design & implementation of custom solutions, and evaluating effectiveness.
• Facilitate learning programs including orientation, departmental onboarding, service culture, and new manager programs.
• Support learning initiatives with program branding and hotel wide communications.
• Ensure all facets of compliance training are completed within corporate driven time frames.
• Attend & facilitates shift briefings to support operational learnings.
• Assist with Standards Testing and collating reports on a monthly basis.
• Work with the People & Culture department to maintain positive employee relations and assist with overall P&C functions to ensure the success of the department.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed