Learning & Development Specialist

GRANITE STATE CREDIT UNION•Manchester, NH

About The Position

DREAM BIG. We dream big. And our employees do too. We think outside of the box when it comes to delivering outstanding service to our members and providing a workplace environment where our employees can thrive, have fun…and make a difference. Are you excited about helping others grow? Do you have a passion for teaching others and have a strong understanding of our policies, procedures, products and services? If you’re ready for your next adventure in your journey to #AlwaysBeLearning, then we’ve got an exciting opportunity for you! We’re looking for a full-time Learning & Development Specialist to join our team. This position combines creativity, collaboration, and strategy to design and deliver training programs that align with the credit union’s goals and workplace culture. This role is responsible for onboarding the credit union’s new hires, conducting training, executing the credit union’s training plan, helping to administer our learning management system, managing employee intranet, and much more!

Requirements

Exemplify GSCU values and staff actions.
Excellent knowledge of credit union policies, procedures, products and services.
Strong knowledge of credit union systems and software.
Flexibility; Ability to travel to all GSCU locations as needed.
Organized, able to manage multiple responsibilities, meet timelines and adapt to shifting priorities.
Excellent attention to detail and analytical skills.
Excellent communication skills, both written and verbal.
Energetic, engaging instructor; comfort with public speaking in a classroom setting.
Positive and professional attitude, ability to motivate and coach/mentor.
Ability to accept and provide feedback.
Proactive and self-directed.
Team player; able to maintain interdepartmental relationships.
Strong technical skills and abilities.
Proficient with Microsoft Office products including Word, Excel, and PowerPoint.
Ability to maintain strict confidentiality.
A passion for continuous learning and professional growth.

Responsibilities

Welcome and onboard new hires, helping them feel part of the team from day one.
Create training schedules, coordinate training sessions, coordinate with area managers to ensure an organized, successful start for the new hires.
Stay informed about credit union policies and procedures, reinforce operational knowledge and experience through various channels, and deliver hands on training by visiting branch locations as needed.
Create and maintain accurate training materials that are clear, engaging, and up to date with our credit union policies and procedures.
Training materials include procedures, job aids, videos, assessments, activities and curriculums.
Conduct engaging training for various positions including new hires, transfers and other training needs.
Effectively transfer knowledge of credit union operations.
Complete branch teller and member services training; assist with training in other areas as needed.
Coordinate engaging, interactive training sessions (both instructor-led and self- guided) from planning to implementation – including creating training materials, session administration, maintaining training records, and conducting sessions as needed.
Collaborate with department subject matter experts to develop specialized training content, share best practices, and support session facilitation.
Coach and motivate staff on member relationship building and contribute to credit union goals.
Evaluate and identify training needs.
Provide relevant feedback through written training summaries and assessments.
Maintain and update the credit union’s employee portal, The Spark, and the credit union’s learning management system.
Monitor industry trends; recommend and incorporate best practices into training initiatives.
Research technology to enhance and/or gamify the training experience.
Prepare reports and additional duties as assigned.