Learning & Development Specialist

Four Seasons Hotels and Resorts•Miami Beach, FL

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the role The Learning & Development Specialist will work hand in hand with the Learning & Development Manager to create and maintain a rich learning culture for all our employees. This is your opportunity to bring to life a passion for developing others both professionally & personally. This role will be primarily responsible for the following priorities while supporting our People & Culture team’s people first philosophy.

Requirements

High level of professionalism, integrity and discretion
Excellent verbal and written communication skills with strong attention to detail
Facilitation and public speaking experience
Demonstrated ability to multi-task in a fast-paced environment
Ability to connect, engage, and collaborate effectively with team members and business stakeholders
High proficiency with Microsoft Office 365 and a working knowledge of LMS

Nice To Haves

Previous experience in luxury hotel operations and/or in learning & development is preferred

Responsibilities

Assist Learning & Development Manager to design and execute a compelling learning strategy to drive team member & hotel performance.
Work with leadership to schedule and organize a diverse set of learning offerings annually for all levels of staff.
Support the Senior Learning & Development manager in assessing learning needs, design & implementation of custom solutions, and evaluating effectiveness.
Facilitate learning programs including orientation, departmental onboarding, service culture, and new manager programs.
Support learning initiatives with program branding and hotel wide communications.
Ensure all facets of compliance training are completed within corporate driven time frames.
Attend & facilitates shift briefings to support operational learnings.
Assist with Standards Testing and collating reports on a monthly basis.
Work with the People & Culture department to maintain positive employee relations and assist with overall P&C functions to ensure the success of the department.