Learning & Development Specialist III

Financial Partners Credit Union • Costa Mesa, CA

6d • $75,000 - $108,000

About The Position

The Learning and Development Specialist reports directly to the VP of Learning and Development. This position will develop and deliver innovative learning solutions to enhance organizational effectiveness through tested instructional design theories, practice, and methods. This will include, but not limited to online and classroom-based course development, job aids, videos, and internal marketing material to communicate offerings. The Learning and Development Specialist will conduct training to support the onboarding of new Partners and ongoing development of existing Partners. This may include, but not limited to, New Partner Orientation, operational role-based training, APEX Culture Training, and onboarding plans for Partners. In addition, this position will provide direct coaching to Partners related to skill improvement and job training, conduct training needs assessments, and provide feedback to leadership related to performance improvement and development. Lastly, The Learning and Development Specialist will work with various reporting tools, as needed, to collect, analyze, and report on data related to L&D services, including course delivery frequency, course satisfaction data, performance improvement data, and business impact data.

Requirements

• Bachelor's degree with 2 to 4 years industry experience or equivalent years of experience.
• Proficient in Microsoft Office – Word, Excel, PowerPoint, and Outlook required.
• Effective interpersonal communication skills, both written and verbal.

Nice To Haves

• Experience working with LMS and course authoring systems a plus, but not required.
• Ability to work independently and work collaboratively within a diverse environment.
• Excellent role model, highly motivated and able to adapt to change.
• Promote team building and continuous improvement initiatives.
• Maintain a professional demeanor and appearance.
• Able to perform under stressful situations and be flexible in schedules to accommodate business needs.
• Maintain confidentiality at all times.

Responsibilities

• Conduct live classroom and virtual/remote training to support the onboarding of new Partners and ongoing development of existing Partners.
• Create engaging learning activities and compelling course content by applying tested instructional design theories, practice, and methods.
• Incorporate multiple media elements into learning programs including audio, video, animation, simulation, interactive job aids, and other learning support resources.
• Provide timely feedback (per SLA guidelines) to department leaders on the performance and observed skill-gap opportunities of their new hires during training.
• Recommend the best media based on learning objectives and business needs.
• Coordinate training plans and programs to meet departmental training objectives within an agile project environment.
• Develop and conduct training needs assessments and determines training requirements for new program development.
• Provide direct coaching to Partners related to skills improvement and job training.
• Proactively collaborate and communicate with appropriate internal/external stakeholders to address more complex training gaps to optimize organizational performance.
• Assess training and development needs through the application of a wide range of learning assessment tools.
• Promote learning independence the development of performance support resources and applications.
• Maintain accurate records and generate training reports.
• Maintains awareness of current best practices and trends in the area of training and organizational development through continuous education.
• Exemplify the desired culture and philosophies of the organization.
• Evaluate effectiveness of training programs through follow up observation and consultation with stakeholders.
• Develop and/or update specific training to meet organizational needs.
• Create, coordinate, and communicate training schedules.
• Maintain privacy of all employee training and development information.
• Enhance the productivity of employees and their departments through strategically aligned training programs.
• Work effectively as a team member with other members of management and the human resources staff on special projects and assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level