Learning & Development Program Manager

The Hillman Group, Inc.•Cincinnati, OH

1d•Hybrid

About The Position

We are seeking a dynamic and strategic Learning and Development Program Manager to drive the performance, engagement, and development of our field sales teams and customer-facing programs. This high impact role serves as a bridge between frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge they need to excel. A key part of this role will be delivering and optimizing training and sales enablement initiatives related to our key duplication kiosk solutions, including traditional keys and advanced automotive key and key fobs. You will design and deliver training programs, coach sales talent, lead onboarding efforts, and implement learning strategies that are aligned with our core business objectives. This is an exciting opportunity for a hands-on leader with a passion for adult learning, customer success, and sales enablement to shape learning experiences that directly influence customer engagement, revenue growth, and long term program adoption. This position will be located at either our Tempe AZ, Cincinnati OH, or Boulder CO office with 50% of the time dedicated to traveling.

Requirements

3–7 years of experience in sales, field enablement, training, or learning & development.
Experience supporting or training on hardware or technical retail solutions, preferably including key duplication kiosks (mechanical and/or automotive).
Proven ability to design and facilitate adult learning programs in field-based or customer-facing environments.
Strong communication, presentation, and coaching skills with a focus on practical learning application.
Data driven mindset with the ability to assess training effectiveness and optimize learning strategies.
Comfortable traveling up to 50% of the time across store and district locations.
Proficient in Microsoft Office Suite (especially Excel); preferred experience with Salesforce, Power BI, or similar platforms.
Knowledge of sales enablement platforms, learning management systems (LMS), and content creation tools.
Experience with a variety of AI tools

Responsibilities

Training, Instructional Design & eLearning Development
Conduct learning needs assessments to identify skill gaps across field teams and design training strategies that improve performance and sales readiness.
Develop interactive training programs using adult‑learning best practices, including instructor led workshops, blended learning paths, and self‑paced eLearning.
Assist with the development of digital learning materials such as simulations, assessments, videos, scenario-based training, and performance support tools.
Facilitate onboarding programs for new hires with a focus on hands‑on kiosk operations, customer interactions, and sales enablement preparedness.
Provide ongoing coaching, feedback, and development planning to frontline employees and sales reps.
Sales Enablement & Field Support
Develop and deliver training solutions both instructor led and digital to drive adoption and sales of key duplication kiosks, including standard key and automotive key fob services.
Partner closely with field sales reps, store managers, and district leaders to strengthen product knowledge, sales confidence, and customer service capabilities.
Create sales focused training assets (job aids, microlearning, video demos, and eLearning modules) that support solution selling and customer engagement.
Program Management & Strategy
Monitor training effectiveness using data, feedback, and field insights; use findings to continuously improve training content, digital modules, and enablement programs.
Collaborate with cross functional teams including Sales, Marketing, Operations, and Corporate Learning to align learning strategies with business priorities.
Serve as a bridge between corporate teams and the field, ensuring training programs support company goals and sales initiatives.
Communication & Relationship Building
Build and maintain strong relationships with store teams, regional leaders, and cross functional partners to drive engagement and adoption of training programs.
Coordinate communication with sales managers, training leads, and marketing to ensure consistent messaging across all learning and sales enablement materials.
Utilize data to provide regular updates on training impact, program performance, and rollout progress to key stakeholders.
Administrative & Operational Excellence
Track performance and learning outcomes within CRM and learning platforms to support reporting and talent development.
Support special projects, pilots, and regional launches through targeted training and sales enablement content.
Stay current on products, kiosk technology, learning tools, and industry trends to ensure training programs remain relevant and effective.
May manage a team of learning specialist

Benefits

At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage as well as short-term and long-term disability.
Financial benefits include 401(k), education assistance, Military Leave Pay, stock purchase and company-paid life insurance.
Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting.
You will also receive PTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see our Benefits Showcase.