Manager, Learning & Development

McDonald's Corporation•Chicago, IL

1d•Remote

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewOur Corporate Home Office has an exciting opportunity for a Field Learning Manager for the Dallas Office. You will act as a strategic partner and advisor to business leaders to develop and drive a learning strategy that is based on the National People Strategy, overall US business plan as well as the local business priorities. You will lead the implementation and activation of Learning & Development initiatives in the business units across the Field Office, ensuring high adoption and utilization of system tools and resources that can be used to run better restaurants, improve the customer experience and develop and support people. You will be responsible for leading a team of 3-4 field L&D consultants who are accountable for executing enterprise learning strategies, providing consultation on people development and facilitating best in class learning and development programs to a wide variety of leaders at all levels. This role is remote and requires 50%+ travel. The candidate is expected to reside within the Dallas Field Office.

Requirements

High School Diploma or equivalent required
Experience working in Learning & Development
Adult learning acumen and expertise
Experience leading teams

Nice To Haves

BA/BS Degree strongly preferred
Significant learning experience, proven understanding and ability with current and emerging learning practices and trends
Strong business acumen
Ability to develop, coach and guide a team of learning professionals
Familiar with WebEx or other virtual delivery tool (video/voice/PowerPoint enabled)
Exceptional communication (verbal and written) and interpersonal skills
Flexibility and time management skills
Positive attitude and a willingness to learn; self-starter
Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
Experienced in collaborating with cross-functional partners in a matrixed environment
Continuous improvement and growth mindset

Responsibilities

Serve as the Leader of Learning at the Field Office; provide insight and expertise on the full spectrum of learning including needs analysis, adult learning theory, learning trends + best practices and learning analytics/measurement.
A strategic partner & advisor to leadership, owner/operators, and a team of individuals across the enterprise organization
Partners and collaborates cross-functionally
Leads complex and multiple partner relationships
Devises an influence approach that favorably positions one's own agenda while addressing the shared goals of leaders
Presents logical rationale and recommendations in a manner that clearly links them to critical business priorities
Influences leaders at all levels, adjusts influence strategy based on partner’s perspectives, and builds trust during the influence process
Creates and drives a local learning strategy and plan that is aligned with the U.S. Business plan and the US Market learning strategy
A strategic partner, advisor and collaborator to peers, HR and Operator Teams to set and execute the overall People Strategy for the area priorities
Leads planning and deployment of specific enterprise initiatives ensuring integration and optimum use of learning resources
Shares accountability for business growth results within the Field Office and Learning and Development.
Build awareness and adoption through communication strategies on learning initiatives to key partners
Works shoulder to shoulder with the Field Office Leadership and Business Unit People Teams to set direction and champion all elements of People priorities in the restaurants
Communicates and upholds National Training Standards and pre-requisites to deliver world-class training
Communicates expectations and measures the success and results of learning activities with key partners; leveraging a consultative approach to diagnosis and improve when needed
Provides thought leadership related to local learning priorities, practices, and resourcing to the Leadership Team to maximize the impact of development
Serves as a Subject Matter Expert on training standards, content, and practices
Builds capability of the Field Office staff by modeling and mentoring others on enterprise people development practices and standards
Leads the development of your team by setting direction, coaching, and providing targeted development experiences through the IDP process
Builds and maintains bench strength while participating in succession planning process and mentors high potential individuals to attain their career advancement goals
Accountable for integration of national and local plans in order to create consistency and reduce inefficiency; maintain local relevance of learning while leveraging national frameworks to avoid duplication of work
Balance training schedules for delivery with the team’s strategic priorities
Administers and controls the training G&A budget for your team