LEARNING & DEVELOPMENT OPERATIONS AND SYSTEMS SPECIALIST (CHARLOTTE, NC)

Compass Group•Charlotte, NC

19d•Onsite

About The Position

The Learning & Talent Development Operations & Systems Specialist reports directly to the Senior Director, Learning & Talent Development, Systems & Technology. Working closely with Talent Management, Learning, HRIS, and HR partners, this role supports the execution and continuous improvement of enterprise Talent Management and Learning processes across Compass Group USA. This role is responsible for operational coordination, systems support, testing, reporting, documentation, and stakeholder support related to performance management, talent reviews, succession planning, development planning, and learning system operations. The specialist partners across HR, Learning, IT, and external vendors to support scalable, reliable, and user-centered talent and learning processes and platforms.

Requirements

Bachelor’s degree preferred
3–5 years of experience supporting Talent Management operations, Learning systems, HR systems, or similar enterprise business processes
Experience supporting or administering enterprise systems such as SuccessFactors (PeopleHub), Totara, or similar platforms preferred
Experience with system testing, defect tracking, and operational support
Familiarity with Azure DevOps (ADO), BMC Helix, or similar operational support tools preferred
Strong analytical, troubleshooting, and problem-solving skills
Strong Excel and reporting skills
Excellent communication and stakeholder management capabilities

Responsibilities

Coordinate and support execution of enterprise Talent Management processes including performance management, talent reviews, succession planning, and development planning cycles
Serve as an operational contact for stakeholders regarding process execution, timelines, and issue resolution
Support high-volume operational periods (such as the Year End Process and Essential Training Season) with accuracy and responsiveness
Support configuration and maintenance of Talent Management and Learning system functionality
Execute testing for system upgrades/releases, integrations, and process enhancements
Troubleshoot system issues, end user inquiries, and data discrepancies
Track incidents and service requests through enterprise support processes
Generate and validate standard and ad hoc reports related to Talent Management and Learning operations
Maintain process documentation, governance materials, and quick reference guides
Collect and compile HR metrics and operational data from systems including SuccessFactors, Totara, and Visier
Proactively identify opportunities to streamline processes, improve system functionality, and enhance stakeholder experience
Support Talent & Learning Development initiatives aligned to enterprise priorities