Learning & Development Manager

Milestone Funeral Partner•Auburn, ME

13d•$90,000 - $110,000•Remote

About The Position

The Learning & Development Manager is responsible for developing and executing Milestone Funeral Partners' organizational learning strategy while creating engaging training experiences that support employee growth and operational excellence. Working closely with company leadership and operational teams, you'll assess learning needs, design innovative training programs, oversee our Learning Management System (LMS), and deliver both virtual and in-person learning experiences. This is a full-time, remote opportunity based in the Northeast with travel of up to 33% required to support onsite training and organizational learning initiatives.

Requirements

3-5+ years of progressive experience in learning and development, instructional design, corporate training, or organizational development preferred
Experience in the funeral service industry as a Funeral Director, Location Manager, Regional Director, or similar role preferred
Experience administering or implementing a Learning Management System (LMS)
Strong presentation and facilitation skills with experience delivering both in-person and virtual training
Experience creating engaging learning content using instructional design or e-learning authoring tools
Strong organizational, project management, and relationship-building abilities
Ability to travel throughout the Northeast up to 33%

Responsibilities

Develop and execute a company-wide learning and development strategy aligned with organizational goals and culture
Assess training needs across departments and create learning solutions that improve employee performance and engagement
Partner with HR and operational leaders to develop onboarding, leadership development, compliance, technical, and professional development programs
Establish career learning pathways that support employee growth and advancement
Measure training effectiveness and continuously improve programs using feedback and performance data
Design engaging instructor-led, virtual, and self-paced learning experiences
Create high-quality training materials including presentations, workbooks, videos, e-learning modules, job aids, infographics, and other multimedia resources
Apply adult learning principles and instructional design best practices to maximize learner engagement
Maintain consistent branding and quality across all learning materials
Lead the implementation, administration, and ongoing optimization of the organization's Learning Management System
Organize learning content, certifications, curricula, and reporting within the LMS
Monitor learner progress and evaluate program effectiveness through reporting and analytics
Serve as the internal subject matter expert for learning technologies
Facilitate engaging virtual and in-person training sessions for employees and leaders across the organization
Coach managers on effective training delivery and knowledge transfer
Build strong partnerships with operational leaders to ensure learning initiatives meet evolving business needs
Foster a culture of continuous learning, professional development, and knowledge sharing
Develop relationships with educational institutions, industry associations, and training vendors
Coordinate continuing education, certifications, and specialized learning opportunities
Research emerging learning technologies and recommend innovative development solutions