Learning & Development Internship

Empyrean • Houston, TX

1d

About The Position

The Ops Education Consultant (OGCI) will work closely with both Learning & Development, as well as Operations stakeholders to support the design of solutions-based learning programs and controls that result in higher quality, more efficient, lower cost delivery of operational skills-based learning. Collaboration, awareness of competency frameworks and instructional design methodologies are vital components to being successful in this role. The Ops Education Consultant Intern (OGCI) role requires task management and documentation management skills, thorough requirements gathering, and proven success in designing quality, scalable skills-based learning solutions.

Requirements

• Able to effectively manage one or more projects, including related tasks and associated project resources
• Collaborates well with team members by being open to questions and maintaining a positive team environment
• Customer focus/service orientation
• Excellent written and verbal communication skills
• Execute in all phases of the instructional design process (i.e. ADDIE)
• Apply experiential and accelerated learning principles to create effective instructor-led, eLearning, and blended learning experiences
• Align learning objectives, content, and assessments with specific learner goals as well as overarching business goals
• Design user-centered learning experiences supported by adult learning theory
• Develop visually appealing, interactive training materials using eLearning authoring tools and other content creation tools such as (but not limited to) Camtasia, Canva, etc. as well as supporting LMS and Knowledge Base systems such as (but not limited to) Confluence, Bridge and Degreed
• Maintain and update educational content as technology, best practices, and needs change
• Continuous improvement and teamwork mindset
• Superior Microsoft suite skills
• Strong attention to detail and accuracy
• Experienced time management skills
• Exceptional organizational skills
• Ability to be flexible and work under pressure to meet strict deadlines in a team environment
• Must be a self-starter
• Strong interpersonal, entrepreneurial and collaborative skills
• Ability to carry out assigned projects to their completion; ability to establish and maintain effective working relationships with co-workers, customers, prospective customers and vendors; ability to maintain confidential and sensitive information; ability to understand and follow instructions
• Understanding of project management tools and techniques, following best practice to initiate, take responsibility for, and achieve defined project outcomes.
• Strong verbal and written communication and analytical skills required
• To qualify for this internship, applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior. Also, accepting recent graduates (May 2025 or later).

Nice To Haves

• BA/BS focus in education, media development (or related field)
• Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
• Learning agility supports the ability to effectively work on a wide array of projects impacting multiple Operations business units

Responsibilities

• Collaborates with stakeholders to understand existing challenges to create scalable Ops learning solutions that reduce time to proficiency
• Supports the analysis and design, of learning experiences for Operations as directed by the Senior Ops Education Consultant (or other related Lead Program Manager)
• Effectively communicates to stakeholders as necessary to support effective task management relative to aligned project portfolio
• Champions and influences a continuous learning mindset
• Responsible for task management for aligned projects
• Create and manage documentation supporting skills-based learning pathways and associated course content in line with enterprise operations business objectives
• Performs other duties, as assigned

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees