Learning & Development Coordinator

BROKEN SOUND CLUB•Boca Raton, FL

About The Position

The Learning & Development Coordinator supports the execution of training and development initiatives that reinforce Broken Sound Club’s commitment to exceptional service, culture, and member experience. This role ensures that all associates—across departments—are consistently trained to deliver a luxury-level, personalized service experience aligned with the Club’s standards and values. The position plays a key role in shaping the associate journey from onboarding through ongoing development.

Requirements

Bachelor’s degree in Human Resources, Hospitality, Business, or related field preferred
1–3 years of experience in training, HR, or hospitality operations
Strong organizational and coordination skills in a fast-paced environment
Excellent interpersonal and communication skills
Ability to interact professionally with associates at all levels
Detail-oriented with strong follow-through
Passion for hospitality, service excellence, and associate development
Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Nice To Haves

Experience in a private club, resort, or luxury hospitality environment strongly preferred
Experience with LMS platforms preferred
Familiarity with HRIS systems a plus

Responsibilities

Coordinate and schedule all training sessions and workshops across departments
Maintain a structured, seasonal training calendar aligned with peak club operations
Partner with department leaders to ensure training is timely, relevant, and operationally effective
Track attendance, completion rates, and training effectiveness
Administer the J1 program, ensuring the success of everyone’s training plans.
Administer the internship program while building strong relationships with hospitality schools and other partners.
Attend career fairs to recruit interns
Ensure all new hires complete required training within designated timeframes
Track and support new hire integration during their first 30–90 days
Support the delivery of training programs focused on: Luxury hospitality standards, Member engagement and personalization, Communication and service consistency
Assist in reinforcing a “member-first” mindset across all associate levels
Help maintain consistency in service delivery across all departments
Manage and maintain the club’s LMS or training tracking systems
Upload, update, and assign training content
Track completion, compliance, and participation metrics
Maintain accurate training records for audits and internal reporting
Support initiatives that promote continuous learning and professional growth
Assist with engagement programs that integrate training with Associate experience
Collaborate with HR and leadership to identify development opportunities and skill gaps
Create career pathways for future associate transfers and developments
Ensure completion of all mandatory training, including: Safety, Harassment prevention, Operational compliance
Maintain documentation in accordance with company policies and legal standards
Provide regular reports on training participation, completion, and effectiveness