Learning Designer, Field Learning

Chick-fil-A, Inc.•Atlanta, KS

1d•Hybrid

About The Position

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first. Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Requirements

Learning & performance design: Strong knowledge of adult learning, instructional design, and performance improvement principles, with the ability to translate business and learner needs into clear performance and learning outcomes.
Solution design: Ability to design effective, engaging solutions across modalities—including digital, virtual, in-person, practice-based, and performance-support experiences—based on the learner and performance context.
Analysis & judgment: Ability to synthesize qualitative and quantitative inputs, identify root needs, and determine when learning is—or is not—the appropriate solution.
Collaboration & consultation: Strong ability to partner with subject-matter experts, business partners, and cross-functional teams to translate complex content into practical, learner-centered experiences.
Iterative design & measurement: Ability to prototype, test, incorporate feedback, and use learner and performance evidence to continuously improve solutions.

Nice To Haves

Performance enablement: Experience designing beyond traditional training by integrating practice, coaching, tools, resources, reinforcement, and learning in the flow of work.
Learning technology & AI: Working knowledge of modern learning technologies, authoring platforms, and emerging AI-enabled approaches to accelerate and improve learning design.
Field/distributed audiences: Experience designing for geographically dispersed, field-based, frontline, or consulting audiences operating in complex real-world environments.
Business & systems thinking: Ability to connect learning and capability needs to broader business outcomes and understand how role, process, technology, environment, and leadership affect performance.
Measurement & evaluation: Experience defining meaningful success measures and using adoption, experience, capability, behavior, and business signals to evaluate effectiveness.

Responsibilities

Review and understand complex topics and convert them into digestible learning experiences that will support business objectives and audience learning & performance needs.
Determine and document the design needs and required learning content and assets for all learning modalities based on prioritized learning and performance objectives for the audience.
Provide key stakeholders with design expertise and consultation for learning solutions according to desired business outcomes and audience needs.
Leverage audience insights & learning experience feedback to influence the development or refinement of designs, learning content and experiences.
Assess existing content to determine content impacts and development needs for their audience.
Use L&D’s authoring and design tools to make updates, edits or enhancements to existing audience learning assets and contextualize previously created reusable content as needed.
Partner with L&D’s Content Design & Production Team or vendor partners to develop, refine, or curate net new learning assets.
Partner with Audience Lead and L&Ds analytics team to define evaluation strategies; owning and managing solution evaluation and outcomes.
Ensure solutions meet learning and business objectives in support of the learning designer's audience team and align with departmental content strategy, design standards, and concurrent roadmap planning efforts.
Work closely with Audience Learning teammates and leaders, as well as the Content Design & Production and Digital Learning teams to continue to influence learning modalities and capabilities to meet learner needs, in support of audience and departmental strategic priorities.
Remain current with learning trends and learning design theories.