Learning & Content Administrator

FreedomCare•New York, NY

4d•$80,000 - $90,000•Remote

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. We support patients by ensuring they have the power to choose a caregiver for their home care needs. Our mission spans coast to coast, supporting patients across the U.S. We are looking for a Learning & Content Admin for our People & Culture team. This role is remote and requires occasional travel to any FreedomCare location nationally when necessary. The Learning & Content Administrator is responsible for developing and maintaining a centralized knowledge base, managing the company’s Learning Management System (LMS), and creating learning assets to support employee and caregiver training. This role ensures that our workforce has access to the right information at the right time while championing user-friendly and engaging content across multiple platforms. This position requires a blend of content development, knowledge management, LMS administration, and instructional design skills to drive efficient learning and information-sharing across FreedomCare.

Requirements

Bachelor’s degree in a related field such as Instructional Design, Education, or Communications. Equivalent professional experience is also acceptable.
Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role.
Experience in healthcare or a similar industry is highly desirable.
Strong experience in managing SharePoint, LMS platforms, and internal documentation tools.
Strong SharePoint administration and content management skills.
Experience with LMS administration (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms).
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and content authoring tools (e.g., Articulate, Vyond, Camtasia).
Exceptional writing and editing skills – Ability to simplify complex processes into clear, digestible content.
Attention to detail & organization – Ability to manage multiple projects and ensure content is accurate and up to date.
Problem-solving & initiative – Self-starter who can identify gaps, propose solutions, and execute improvements.
Collaboration & adaptability – Ability to work cross-functionally with stakeholders in HR, Compliance, Ops, and IT.
Data-driven mindset – Uses metrics to evaluate content effectiveness and improve knowledge-sharing strategies.

Nice To Haves

Basic HTML or SharePoint customization skills are a plus.

Responsibilities

Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability.
Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers.
Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date.
Collaborate with subject matter experts (SMEs) to document evolving processes and best practices.
Establish governance for content maintenance, version control, and user feedback integration to improve knowledge accessibility.
Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations for internal staff and field workers.
Troubleshoot technical LMS issues, providing user support and liaising with vendors for resolutions.
Partner with the Salesforce team to maintain LMS integrations and reporting accuracy.
Set up/maintain automated learning pathways, reminders, and certifications based on compliance requirements and internal training needs.
Generate regular reports and analyze training data, course engagement, and learner feedback to improve user experience and optimize content.
Create training content, infographics, job aids, and microlearning modules as needed.
Assist in e-learning course design using tools like Articulate Rise, Vyond, and other industry-standard tools.
Collaborate with trainers and SMEs to develop engaging training materials, ensuring alignment with adult learning principles.
Support live and virtual training sessions by managing learning assets and post-session resources.