Learning Center Director (Admin II)
About The Position
Reporting to the Associate Vice President for Student Success Services, the Director of the Learning Center provides strategic leadership, vision, and operational oversight for one of Fresno State’s most impactful academic support units. The Director is responsible for ensuring the Learning Center operates as a high-impact, data-informed student success organization that continuously expands its reach, improves student outcomes, and advances Fresno State’s strategic priorities, as well as divisional and California State University system goals for persistence, retention, timely graduation, and equity gap reduction. The Learning Center serves as a cornerstone of the university’s student success ecosystem through an integrated model of Supplemental Instruction (SI), Tutoring, and Academic Success Coaching (ASC). These high-impact practices strengthen academic confidence, deepen course understanding, improve academic performance, increase course completion, reduce DFW rates, and support students experiencing academic difficulty, including those on academic warning or subject to academic disqualification. The Director leads a complex, high-volume operation that includes professional staff, graduate assistants, and a large student employee workforce. Responsibilities include strategic planning, personnel leadership, fiscal stewardship, program design and innovation, student employee development, and cross-divisional collaboration with Academic Affairs, Student Affairs, faculty, and university leadership. Through consistent use of data-informed decision-making, the Director evaluates student engagement, learning outcomes, and institutional performance metrics to ensure services remain responsive, equitable, and scalable. The Director cultivates a culture of excellence, accountability, innovation, and continuous improvement to ensure high-quality academic support that drives measurable gains in student success outcomes.
Requirements
- Demonstrated ability to lead a comprehensive, high-impact academic support operation that includes multiple service modalities, large-scale student engagement, and integrated student success programming.
- Demonstrated ability to develop, implement, and continuously improve academic support programs and services that increase student engagement, usage, and measurable learning outcomes.
- Demonstrated leadership and supervisory skills managing staff, including recruitment, training, performance management, and professional development systems.
- Advanced skill in developing structured training, certification, and professional development systems that ensure service consistency and quality.
- Demonstrated ability to establish and maintain quality assurance standards, operational procedures, and service delivery models that ensure consistency, effectiveness, and high-quality student experiences.
- Demonstrated fiscal management skills, including budget development, resource allocation, and oversight of multiple funding sources in compliance with institutional and system-wide policies.
- A master’s degree and three years of progressively responsible management or supervisory experience in a student service program such as a Learning Center or tutorial program.
- Experience with program development, evaluation, and fiscal management.
Nice To Haves
- Demonstrated experience leading a comprehensive academic support or learning center at a large, diverse, public higher education institution.
- Advanced knowledge of high-impact practices in student success, including Supplemental Instruction, peer-assisted learning, academic coaching, and integrated tutoring models.
- Demonstrated ability to design and scale innovative academic support initiatives that significantly increase student engagement, utilization, and measurable learning outcomes.
- Demonstrated expertise in using student success analytics, predictive indicators, and institutional data to inform strategy, improve services, and drive retention and graduation outcomes.
- Ability to translate data into actionable strategies, executive-level reports, and institutional recommendations.
Responsibilities
- Provides strategic leadership, vision, and operational oversight for the Learning Center.
- Ensures the Learning Center operates as a high-impact, data-informed student success organization.
- Expands the reach of the Learning Center and improves student outcomes.
- Advances Fresno State’s strategic priorities, as well as divisional and California State University system goals for persistence, retention, timely graduation, and equity gap reduction.
- Leads a complex, high-volume operation including professional staff, graduate assistants, and student employees.
- Manages strategic planning, personnel leadership, fiscal stewardship, program design and innovation, student employee development, and cross-divisional collaboration.
- Evaluates student engagement, learning outcomes, and institutional performance metrics using data-informed decision-making.
- Cultivates a culture of excellence, accountability, innovation, and continuous improvement.
Benefits
- Medical, dental and vision plans
- Membership in the California Public Employees Retirement System (CalPERS)
- Sick and vacation time
- 15 paid holidays a year
- Fee waiver education program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
