Learning Center Coordinator

Watts Water Technologies•North Andover, MA

1d•Hybrid

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. This highly organized and customer-focused individual, as part of the Learning Center team, will be responsible for coordinating the end-to-end logistics and execution of customer training programs and sales events. This role supports the delivery of high-impact training experiences that strengthen customer relationships and enable sales success across the organization. The Job: Coordinate customer training programs hosted at Watts National Learning Centers, including travel, lodging, food and beverage, entertainment, and on-site logistics. Manage customer registration, confirmations, and pre- and post-event communications to ensure a seamless attendee experience. Maintain training and event calendars, schedules, budgets, and expense tracking documentation. Prepare and organize welcome packets, name badges, training materials, and customer-facing collateral. Support Learning Center setup, room configurations, and onsite materials for training and sales events. Serve as the primary on-site point of contact during training events, ensuring real-time issue resolution and exceptional customer service. Order, track, and manage training materials, promotional items, and office supplies for the Learning Center. Assist with weekly expense reporting and administrative support for the Learning Center. Support coordination of special events and off-site sales meetings as needed. Assume responsibility for other projects and duties as assigned by leader or Company management. Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Requirements

Bachelor’s degree in Communications, Marketing, Hospitality, Event Management, or a related field (or equivalent relevant work experience).
Minimum of 2+ years of experience in event coordination, training administration, hospitality, or customer-facing support roles.
Strong organizational, time-management, and multitasking skills in a deadline-driven environment.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Understanding of and adherence to applicable policies, procedures, and safety practices.
Must successfully establish employment eligibility and complete required background checks as a condition of employment.

Nice To Haves

Experience supporting corporate training programs or sales events.
Familiarity with event, CRM, or marketing platforms such as Tripleseat, Marketo, Canva, or similar tools.
Strong professional presence with excellent written and verbal communication skills.

Responsibilities

Coordinate customer training programs hosted at Watts National Learning Centers, including travel, lodging, food and beverage, entertainment, and on-site logistics.
Manage customer registration, confirmations, and pre- and post-event communications to ensure a seamless attendee experience.
Maintain training and event calendars, schedules, budgets, and expense tracking documentation.
Prepare and organize welcome packets, name badges, training materials, and customer-facing collateral.
Support Learning Center setup, room configurations, and onsite materials for training and sales events.
Serve as the primary on-site point of contact during training events, ensuring real-time issue resolution and exceptional customer service.
Order, track, and manage training materials, promotional items, and office supplies for the Learning Center.
Assist with weekly expense reporting and administrative support for the Learning Center.
Support coordination of special events and off-site sales meetings as needed.
Assume responsibility for other projects and duties as assigned by leader or Company management.
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)