Learning and Performance Consultant

Ideal Dental•Dallas, TX

20h•Hybrid

About The Position

DECA Dental Group ("DECA") is a Dental Support Organization ("DSO") that provides non-clinical business support services to dental practices. DECA's primary purpose is to care for the people who care for the guests by providing operational support, IT services, accounting, marketing, and professional development. This DSO model allows independent, licensed practitioners to concentrate on guest care. The Learning and Performance Specialist is responsible for providing training consultation to company leaders, designing and delivering training content in a variety of formats, and facilitating both in-house and off-the-shelf content. This role also includes managing and maintaining the Learning Management System (LMS), ensuring accurate content deployment, user administration, and reporting. Additionally, the specialist will be responsible for creating, editing, and managing training documentation, manuals, and other learning resources. The candidate must have 3+ years in a corporate training role developing learning solutions for all levels of the organization.

Requirements

High-School diploma or equivalent required
3+ years’ experience in a corporate training role
3+ years’ experience in instructional design and delivery
3+ years training facilitation of leadership level curriculum
Ability to work onsite at our Dallas, TX based office (for Dallas candidates)
Ability to select and use appropriate training/instructional methods and procedures - when learning or teaching new things
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Ability and desire to train others
Demonstrated proficiency in OneNote, Microsoft Word, PowerPoint, Excel, WebEx, and Visio
Ability to quickly learn newly developed software applications for purposes of training others
Knowledge of media production, communication, and dissemination techniques and methods (This includes alternative ways to inform and keep engagement via written, oral, and visual media)
Ability to handle multiple projects simultaneously in a fast-paced environment
Keeps up-to-date technically and apply new knowledge to the job
Ability to provide and represent professionalism in job
Working knowledge of HIPPA privacy and Security rules
Average manual dexterity in use of a PC, phone, sorting, filing and other office machines
Ability to analyze information and use logic and process to address work-related issues and problems
Ability to operate with strong interpersonal skills
Ability to demonstrate customer service orientation
Ability to apply problem solving skills
Ability to perform well in team environment
Ability to handle conflict appropriately and constructively
Ability to create written processes and new hire and continuing education training materials as needed
Ability to perform oral presentations with excellent quality in front of up to 50 people

Nice To Haves

Bachelor’s degree preferred
LMS experience preferred (Absorb)
Certified Professional in Talent Development (CPTD) Preferred
Experience in developing and maintaining training documentation, including manuals, standard operating procedures (SOPs), and job aids
Experience communicating and coordinating with a distributed workforce
Experience in applying various adult learning principles, methods and standards
E-learning design authoring tool experience preferred (Articulate and Vyond)
3+ years of dental field experience preferred

Responsibilities

Develop, maintain, and manage training documentation, including manuals, standard operating procedures (SOPs), job aids, and other learning materials to ensure consistency, accuracy, and accessibility for team members
Administer and support company learning management system (LMS)
Provide learning & development services and consultation to business team(s) comprised of dispersed and on-site employees
Implement L&D strategies and learning initiatives
Design and oversee development of T&D solutions in multiple formats (materials, e-learning, facilitation, etc.)
Analyze and communicate the metrics of learning effectiveness and provide feedback and recommendations for on-going improvement to partners
Participate as an integral and active partner within HR and business teams
Plans, schedules, and delivers learning events at various Ideal Dental offices
Works with vendors to procure content and learning materials to support T&D learning initiatives
Tracks and reports learning outcomes and student enrollments in the learning management system