Process and Performance Consultant

Xcel Energy•Denver, CO

About The Position

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Position Summary Drive toward integration and alignment of people, processes, data, tools, and systems that impact Integrated System Planning. Responsible for business process improvements and provides team and project leadership that facilitates organizational alignment, continuous process improvement, and change management. Essential Responsibilities Analyze business processes to identify and document issues where a standard doesn’t exist or where processes are inconsistent, are unnecessarily complex, aren’t being followed, add cost without value, impede the ability to fulfill obligations in a timely manner, or contribute to customer dissatisfaction. Provide specific process improvement recommendations to increase productivity, profitability, and customer satisfaction. Collaborate across many stakeholders and business process owners to ensure alignment of organizational structure, roles, responsibilities, processes, standards, performance measures, and training plans. Lead cross functional teams to drive process improvements to successful integration by: identifying and articulating key business issues and defining project scope, including clarifying project objectives in alignment with corporate objectives and overall strategic direction; understanding market and internal views; designing process, organization and technology solutions; performing gap analysis and preparing business cases for change (benefits and costs); defining change management requirements, including communications and process, system and training requirements facilitating plan development and implementation; defining key performance indicators and implementing performance monitoring; and transitioning to continuous process improvement monitoring and measurement. Gain organizational buy-in and effectively communicate critical elements of process improvement solutions to a variety of stakeholders. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.

Requirements

Bachelor's degree in business, finance, engineering, marketing or related field; or an equivalent combination of education and experience.
Five years experience in business planning, organizational and process management, or process improvement.
Ability to understand and assess complex business scenarios, and effectively communicate to a variety of audiences.
Leadership, change management and program/project management experience.
Proven success gaining cross-functional buy-in on initiatives.

Nice To Haves

Process development and integration experience (e.g., Lean/Six Sigma certification).

Responsibilities

Analyze business processes to identify and document issues where a standard doesn’t exist or where processes are inconsistent, are unnecessarily complex, aren’t being followed, add cost without value, impede the ability to fulfill obligations in a timely manner, or contribute to customer dissatisfaction.
Provide specific process improvement recommendations to increase productivity, profitability, and customer satisfaction.
Collaborate across many stakeholders and business process owners to ensure alignment of organizational structure, roles, responsibilities, processes, standards, performance measures, and training plans.
Lead cross functional teams to drive process improvements to successful integration by: identifying and articulating key business issues and defining project scope, including clarifying project objectives in alignment with corporate objectives and overall strategic direction; understanding market and internal views; designing process, organization and technology solutions; performing gap analysis and preparing business cases for change (benefits and costs); defining change management requirements, including communications and process, system and training requirements facilitating plan development and implementation; defining key performance indicators and implementing performance monitoring; and transitioning to continuous process improvement monitoring and measurement.
Gain organizational buy-in and effectively communicate critical elements of process improvement solutions to a variety of stakeholders.