Learning and Development Partner Sales Training

West Pharmaceutical Services • Uwchlan Township, PA

1d • Hybrid

About The Position

In this role, you will serve as a learning partner supporting sales training and enablement priorities for customer-facing commercial teams. This role executes key learning initiatives, consults with managers and subject matter experts (SMEs) on capability needs, supports onboarding and training programs, facilitates learning experiences, and helps improve the effectiveness of commercial training solutions. The role partners closely with commercial leaders, SMEs, HR, and other stakeholders to identify development needs, implement training solutions, and monitor learner progress and program effectiveness. The Learning & Development Partner – Sales Training & Enablement helps sustain onboarding and capabilities training programs, supports learning operations through effective use of systems and processes, and contributes to continuous improvement of commercial learning experiences.

Requirements

• Minimum 5 years of experience in learning and development, training, sales enablement, onboarding, or a related field required.
• Experience supporting sales, marketing, customer-facing, or other commercial teams.
• Experience facilitating training and partnering with managers and SMEs to address learning needs.
• Ability to work independently, manage multiple priorities, and adapt to changing business needs.
• Strong attention to detail, organization, and follow-through in managing training programs and records.
• Maintain accurate, audit-ready training documentation and learning administration where needed.
• Participate in continuous improvement efforts and help standardize commercial training processes and tools.
• Maintain discretion and confidentiality when handling employee and training information.
• Comply with company policies, safety requirements, and quality standards at all times

Nice To Haves

• Experience supporting onboarding and capability-building programs in a matrixed organization preferred.
• Experience in pharmaceutical, biotech, medical device, healthcare, or other regulated or technical environments preferred.
• Knowledge of adult learning principles, facilitation methods, instructional design, and learning technologies.
• Ability to translate business and performance needs into practical learning solutions for commercial teams.
• Strong presentation, facilitation, written, and verbal communication skills.
• Strong stakeholder management and relationship-building skills across Sales, Commercial, HR, and cross-functional teams.
• Strong project management, planning, coordination, and follow-through skills.
• Ability to analyze training data, communicate progress, and recommend improvements.
• Ability to coach SMEs, trainers, and business partners on effective learning practices.
• Proficiency with Microsoft Office, LMS platforms, and virtual learning tools.

Responsibilities

• Partner with Sales and Commercial leaders, managers, and SMEs to identify onboarding, training, and performance improvement needs.
• Execute sales training and enablement programs for customer-facing commercial teams.
• Support implementation and continuous improvement of onboarding programs and role-based learning paths.
• Coordinate training assignments, completion tracking, and learner progress through the LMS and related tools.
• Facilitate instructor-led, virtual, and blended training sessions for onboarding, systems, process, and capability development.
• Partner with content owners and SMEs to develop, refresh, and manage training materials and learner resources.
• Track participation, completion, and training effectiveness metrics, and provide recommendations for improvement.
• Lead assigned learning projects, including planning, coordination, communications, stakeholder follow-up, and evaluation.

Benefits

• opportunities for lifelong learning, growth and development
• benefit programs
• empower the physical, mental, emotional and financial health of our team members and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level