Learning and Development Manager, Account Management

Destination Concepts Inc•San Diego, CA

3h•Onsite

About The Position

DCi is seeking a Learning and Development Manager, Account Management to help us create unforgettable, brand-driven experiences. From local to global, personal to public, trendy to timeless; we design events that deliver impact and elevate brands. As part of our team, you’ll turn ideas into dynamic experiences through creativity and collaboration. At DCi, you’ll find a supportive, team-oriented environment with approachable leadership and a culture that values innovation plus a dog-friendly office that makes work a little more fun! The Learning & Development Manager, Account Management is a senior, hands-on leader responsible for elevating operational excellence through training, mentorship, and operational support. This role serves as a subject-matter expert and trusted resource to Sales and Account Management teams, ensuring consistency in execution, strong regional knowledge, and scalable training systems. The position blends operational expertise, people development, and process ownership to strengthen on-site performance and reduce operational strain.

Requirements

Bachelor's degree in related field such as Business, Marketing, Advertising or related area
5+ years of experience in DMC, events, incentives, or related operational leadership roles.
Strong operational and logistical expertise across transportation, staffing, and on-site execution.
Proven ability to train, mentor, and develop team members.
Exceptional organizational, communication, and problem-solving skills.
Ability to travel (up to 15%) to support training, on-site mentorship, and occasional operational support.
Demonstrated ability in developing strategies for effective program operations
Creativity and strong communication, presentation and customer service skills
Ability to prioritize workload and handle multiple tasks and projects simultaneously
Ability to cultivate relationships with various levels of employees, vendors and clients

Responsibilities

Serve as an escalation point and support resource for operational challenges during planning and onsite execution for Sales and Account Management teams.
Act as operational support for local and regional programs as needed, including occasional on-site presence.
Provide expertise on destinations, transportation flow, venues, airports, staffing, and vendor capabilities as needed.
Support Sales by educating teams on operational feasibility, best practices, and destination-specific considerations during program development.
Support development of Account Managers, Facilitators, and Field Staff.
Identify skill gaps and training opportunities observed during programs and communicate feedback to Account Management Leadership.
Reinforce best on-site practices, leadership expectations, and operational standards.
Partner closely with Account Management Leadership to ensure alignment between planning, execution, and training priorities.
Develop and deliver operational education for Sales teams to strengthen understanding of logistics, onsite flow, and realistic execution.
Act as a bridge between Sales and Account Management, translating operational realities into clear guidance that supports selling success.
Participate in sales trainings, destination overviews, turnover processes, and post-program operational evaluations as needed.
Act as a mentor for new Account Managers, providing hands-on training and guidance.
Occasionally travel to programs to train and mentor new Account Managers on best onsite practices, leadership, and execution standards.
Develop scalable training tools and documentation for Operations (e.g., destination-specific hotel planning guides, Field Staff training documents).
Create clear, repeatable training resources that support both new hires and ongoing education.
Own ongoing updates to Operations SOPs to reflect evolving best practices and training standards.
Partner with Account Management Leadership to ensure SOPs remain current, accessible, and aligned across teams
Build a training library to reduce repeated live training demands on the Account Management team.
Ensure recordings support onboarding, refresher training, and cross-functional learning
Own and develop additional learning and development initiatives for the Account Management team as assigned.