Learning and Development Lead - Philadelphia

Barber National Institute•Philadelphia, PA

6d•Hybrid

About The Position

As a Learning and Development Lead at the Barber National Institute, you will support the organization’s mission of “making dreams come true” by leading the orientation and annual requirements team while ensuring employees receive a strong, consistent start and ongoing development throughout their employment. This role plays a key part in creating a positive onboarding experience and serving as a resource for new employees as they transition into the organization. You will oversee the coordination, delivery, and continuous improvement of new hire orientation and required annual trainings, ensuring experiences are engaging, practical, and aligned with regulatory and organizational needs. You will also support employees navigating training requirements by addressing questions, troubleshooting issues, and reinforcing expectations. This role includes responsibility for utilizing the Learning Management System (LMS) to manage training records, track completion, and analyze data to support compliance and improve learning outcomes. As a senior member of the Learning & Development team, you will provide coaching, scheduling oversight, and operational guidance to ensure training programs run effectively. This role requires strong leadership, problem-solving, and day-to-day support of team operations. This is a hybrid role with a strong in-person expectation, Candidates must be local and able to work on-site regularly. Regional travel, along with occasional evening or weekend sessions, may be required.

Requirements

Advanced expertise in adult learning principles, facilitation, and curriculum design
Strong ability to deliver engaging onboarding and compliance training experiences
Excellent facilitation skills for both in-person and virtual learning environments
Ability to lead team operations through coaching, coordination, and scheduling
Strong troubleshooting skills to address training, technology, and participant issues
Ability to manage scheduling and coordinate training logistics across multiple programs
Strong analytical skills to interpret training data, participation, and feedback
Experience using Learning Management Systems (LMS) for data entry, tracking, reporting, and analysis
Excellent verbal and written communication skills to support employees at all levels
Strong relationship-building skills and ability to collaborate across departments
Ability to translate learning needs into practical, structured training experiences
Strong organizational and project management skills with the ability to manage multiple priorities
Commitment to fostering a supportive, accessible, and positive learning environment
Proficiency with LMS platforms, HRIS systems, and Microsoft Office Suite
Bachelor’s degree in Organizational Development, Human Resources, Business Administration, Education, Industrial-Organizational Psychology, Leadership, or related field required
Minimum of 6 years of progressive experience in Learning and Development, training operations, or related field
Demonstrated experience facilitating training and supporting onboarding programs
Experience coordinating or leading training operations and schedules
Experience working with compliance-based or required training programs preferred
Professional certifications (e.g., SHRM-CP, SHRM-SCP, coaching or facilitation credentials) preferred
Equivalent combinations of education and experience may be considered

Nice To Haves

Master’s degree preferred
Professional certifications (e.g., SHRM-CP, SHRM-SCP, coaching or facilitation credentials) preferred

Responsibilities

Leading the orientation and annual requirements team.
Ensuring employees receive a strong, consistent start and ongoing development.
Overseeing the coordination, delivery, and continuous improvement of new hire orientation and required annual trainings.
Supporting employees navigating training requirements by addressing questions, troubleshooting issues, and reinforcing expectations.
Utilizing the Learning Management System (LMS) to manage training records, track completion, and analyze data.
Providing coaching, scheduling oversight, and operational guidance to ensure training programs run effectively.
Designing and facilitating learning programs.
Coordinating and managing training schedules, logistics, and participant communications.
Coaching team members and facilitators to strengthen delivery and learner engagement.
Supporting onboarding processes, including entering and guiding new employees through initial training requirements.
Navigating and maintaining the Learning Management System (LMS), including entering data, tracking completion, and ensuring accuracy of training records.
Extracting, analyzing, and reporting on training data to monitor compliance, identify trends, and inform decision-making.
Using LMS and training data to improve program effectiveness, address gaps, and support organizational needs.
Troubleshooting day-to-day issues, including participant concerns, login/access challenges, and training technology issues.
Managing real-time problem-solving during training sessions to ensure a smooth learning experience.
Partnering with leaders and HR to align learning strategies with organizational priorities.
Coaching leaders to strengthen decision-making, communication, and accountability.
Leading structured working sessions focused on process improvement, role clarity, and planning.
Developing curriculum, facilitator guides, and reinforcement tools.
Evaluating program effectiveness using feedback, participation data, and performance indicators.
Providing guidance and support to facilitators and L&D contributors.
Monitoring workforce trends and identifying emerging learning needs.
Ensuring consistency and quality across all learning experiences.
Supporting cross-functional initiatives that enhance workforce capability.
Traveling within the region to support program delivery.