Learner Progress Manager- 6 Month Fixed Term Contract

Generation UK & Ireland

5d • $37,431 • Hybrid

About The Position

We're looking for a Learner Progress Manager to join our Learning Team on a fixed-term contract. This is a fast-paced, high-impact role at the heart of what Generation does: ensuring that our learners achieve the expected outcomes and career readiness on their programmes through high quality support. The Learner Progress Manager's north star is career readiness. That means your success is measured not just by how well learners navigate the bootcamp, but by whether they complete it with the skills they need to secure and sustain a role in their target profession. Learner Support plays a key role in ensuring learners develop the employability skills, soft and transversal skills, and professional behaviours that make them truly job-ready and the Learner Progress Manager is responsible for ensuring learners with a variety of barriers to employment can achieve the expected outcomes on programme, and successfully transition into meaningful careers. You will be passionate about our mission, bring a strong toolkit for supporting learners with barriers to employment, and have the composure and judgement to support learners through complex situations. At Generation, Learner Progress Managers work closely alongside Instructors and the Inclusion team, together forming the core delivery teams who spend the most time with learners day to day during the bootcamp. These teams sit within the wider Learning Function, alongside curriculum, operations and data colleagues, all working toward the same goal: ensuring every learner completes the bootcamp career-ready, with the mindset and skills to apply for jobs and move into sustained employment. As a Learner Progress Manager, you will be the primary point of contact and support for learners in your assigned cohorts throughout their bootcamp journey.

Requirements

• Passionate about Generation's mission, with a deep belief that all learners can and should achieve the same strong career outcomes and a commitment to ongoing professional development in support of this mission
• Knowledge of the employability landscape, including what makes a strong job application, and the skills and behaviours that help people secure and sustain employment
• Strong communication and interpersonal skills, with the ability to build effective relationships with a range of stakeholders, including learners, instructors, and colleagues across Generation teams
• Proactive, problem-solving mindset, spots issues early and takes initiative to find solutions
• Knowledge of current trends within the adult training and learning landscape
• Strong organisational and prioritisation skills, with the ability to manage multiple workstreams simultaneously in a fast-paced environment
• Disciplined approach to record-keeping and documentation, with the ability to maintain accurate, up-to-date learner records
• Sound judgement and the ability to operate with clear professional boundaries, knowing when to escalate, when to refer, and when to step back
• Comfortable using digital tools and platforms, including Google Drive and Microsoft Teams
• Relevant experience working to raise outcomes for learners, including group and individual support
• Experience using a coaching approach to support people to reflect on their progress, set their own goals and build self-advocacy skills

Responsibilities

• Build warm, supportive and professional relationships with learners in assigned cohorts, and ensure that the classroom environment embodies Generation's values of learning
• Lead some whole class delivery sessions, including Employability Essentials session and Community sessions
• Ensure clear support and interventions are in place to address cases where learners' attendance falls below expectations
• Ensure clear support plans and interventions are in place to address cases where engagement (cameras/participation) is below expectations
• Ensure support for learners is implemented effectively, including learners with inclusion needs/ additional support needs
• Implement effective strategies for learner with inclusion needs, to support them in achieving the same outcomes as all other learners on Generation programmes
• Collaborate with learners to set goals around their progress in the bootcamp, and ensure clear support plans and interventions are in place where needed to achieve career readiness
• Liaise with Senior staff to effectively deal with learner escalations related to conduct, attendance & learning, according to Generation's policies
• Manage the mock interview process for assigned cohorts, including hosting the online event and ensuring all learners receive high quality feedback
• Provide feedback for all learners on their CV drafts and to build their CV skills
• Ensure overall career readiness of learners is achieved by the end of the programme
• Review progress of learners weekly (through: data review, including: learner feedback, attendance and assessment data, as well as lesson observations and feedback about learners from cohort staff).
• Make plans for additional intervention and support for learners as needed to ensure learners achieve career readiness by the end of the programme
• Contribute to the weekly cohort meeting, in collaboration with the instructor.
• Ensure that there are action-plans in place where required to support learners, and to uphold our on-programme KPIs (course completion, learner satisfaction, assessment & learning outcomes)
• Liaise with other Generation teams to facilitate smooth running of cohort delivery
• Provide clear handover to the Placement Phase colleagues on learners' learning outcomes and career readiness, so that they can best support learners as they move into that phase
• Logistics support for any in person training requirements with partners (venues/ travel), which may include in person attendance to these training days/ events
• Participate in observations and coaching practice to continually improve practice so that all learners make expected progress
• Contribute to a community of practice for the Learner Support team, providing opportunities for collaboration, learning and sharing of best practices

Benefits

• Purpose and social impact in the heart of your work
• Opportunity to make your mark - you'll have a lot of autonomy to bring the Generation blueprint to life in a way that makes sense for your region
• Opportunity to get involved with a range of activities and varied projects - we're a small team, so there are lots of opportunities to get involved in projects across the whole organisation
• Flexible and remote working
• WFH set up offer of support of Euro 330 to help you make your working-from-home setup comfortable and efficient
• Professional Development is a priority for Generation and employees and you can access to up to Euro1,100 towards your learning & development per year.
• Up to 5 days of training days/ study leave per year to enable your development activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed