LEAP Technician

Montrose County•Montrose, CO

8d•$21 - $25•Onsite

About The Position

Processes applications for eligibility determination of LEAP Benefits. Conducts client interviews, compiles information and verification, and provides information to applicant on program benefits and program requirements.

Requirements

A high school diploma or equivalent.
Knowledge of community service resources, activities, and purpose of service to the public.
Ability to analyze and apply agency and state rules and regulations to assess computer determined eligibility approvals/denials.
Ability to research, understand and adhere to state rules and regulations.
Uses logic to problem solve.
Ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form.
Must understand and follow verbal and written instructions.
Proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have the ability to write routine reports and correspondences.
Able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, basic how-to documents and manuals.
Ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community.
Strong customer focus orientation and ability to provide information, answering questions and taking messages.
Able to accept interruptions in a polite and effective manner.
Ability to be an effective team member and maintain sensitive and confidential information.
Maintain appropriate professional boundaries in relationships with customer/clients and the general public.
Ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply basic principles of logic and reasoning to a variety of practical problems.
Problem solving and troubleshooting skills.
Strong organizational skills and the ability to prioritize and work on multiple tasks.
Able to exercise some independent judgment and function under pressure.
Able to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it.
Must be able to apply basic principles of logic and reasoning to a variety of practical problems. Have problem solving and troubleshooting skills. Must have strong organizational skills and the ability to prioritize and work on multiple tasks. Must be able to exercise some independent judgment and function under pressure. Must be able to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it.
Regular and predictable attendance is required.
Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record.
Completion of mandatory HIPAA training and IS training courses 100 and 700 within one (1) year of hire.

Nice To Haves

A minimum of two (2) years of clerical and administrative experience dealing with the public is preferred.
Bilingual writing, reading and speaking skills in Spanish may be preferred.

Responsibilities

Conducts an initial interview with client to determine eligibility. Explains program benefits and requirements and client and agency rights and responsibilities.
Interviews, gathers and verifies information such as income, resources, employability, education, and household composition from the following data bases; CBMS, Child Support, SAVE and Colorado Unemployment Benefits System (CUBS) as a preliminary step for determining eligibility and processing LEAP applications.
Assists clients in completion of forms and in obtaining necessary documentation and verifications for program participation.
Answers client questions and assists in resolving problems that may arise.
Establishes organized case file to contain all documents related to client application and benefits delivery.
Adheres to processing guidelines established in program rules and regulations for approval/denial of benefits (i.e. emergency applications within 14 days and regular applications within 30 days).
Maintains case notes as required both in case file and electronically.
Maintains caseload and client eligibility for benefits per program rules and regulations.
Processes reported changes in client status within program guidelines.
Determines the need for restoration/recovery of funds or referral for fraud investigation.
Assists the department with non-LEAP caseload for client eligibility for benefits during off season and as needed.
Regular and predictable attendance is required.