Lean Operations Manager

Scientific Safety Alliance•Baltic, SD

1d•$110,000 - $140,000•Onsite

About The Position

Scientific Safety Alliance (SSA) is a rapidly growing company dedicated to accelerating science by providing essential services to the life sciences world, including pharmaceutical, biotech, hospital, and research facilities. SSA ensures controlled environments remain compliant and ready for discovery. As a 100% founder and employee-owned company, SSA fosters a culture of shared success and high motivation among its problem-solving teams. The company has experienced exceptional growth, acquiring numerous companies and expanding its network of specialized local service companies. SSA's mission is to remove friction for its customers, allowing them to focus on innovation and enabling discoveries that shape modern medicine and science.

Requirements

5+ years of experience working in lean operations (preferably within manufacturing, life sciences, cleanroom, HVAC, or technical field service industries).
Experienced lean practitioner utilizing lean tools like Kaizen, DMAIC, 5S, Value Stream Mapping, Kanban, etc.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and communication skills—able to motivate teams and drive accountability.
Process-oriented mindset with experience implementing systems or automation tools (CRM, ERP, or scheduling software preferred).
Commitment to customer satisfaction and continuous improvement.
Data-Driven Approach – Ability to analyze customer data and turn insights into action.

Responsibilities

Oversee all operations of the branch, including scheduling, dispatch, customer relationships, and resource allocation to ensure timely and efficient completion of customer projects.
Serve as the escalation point of contact for customers, ensuring the value of services is maximized.
Identify opportunities for customer expansion and revenue growth.
Ensure a smooth transition from sales, coordinate field service deployments, and guide new customers through their first engagements.
Leverage customer data and trends to drive retention strategies and continuously improve customer experience.
Help build best practices, playbooks, and automation strategies to ensure a world-class customer journey.
Track technician productivity, utilization, and service quality; identify and implement improvements.
Coordinate between field technicians, customer success, and clients to ensure consistent information flow and issue resolution.
Document and refine operational SOPs, standardize workflows, and implement automation or system upgrades where possible.
Contribute to capacity planning and hiring forecasts as the company expands service lines and regions.
Maintain service documentation standards, calibration schedules, and alignment with regulatory and internal QA processes.
Track on-time service completion, technician utilization rate, and customer satisfaction (NPS) to identify trends and improvement opportunities.
Drive loyalty and positive customer feedback.