League Administrator

Prairie State Gaming • Moline, IL

10h • Onsite

About The Position

The League Administrator oversees the planning and execution of league activities and events. This role involves building relationships with owners and league players across Illinois, holding meetings to discuss league types and benefits, and expanding existing leagues. The administrator will also collaborate with Account and Service Managers on new opportunities, create and maintain standard operating procedures, and educate managers and location owners on league administration and tournament promotion. Key responsibilities include coordinating annual state events, managing records, handling league merchandise, overseeing communication and marketing efforts, assessing league performance, and providing excellent customer service. The role also requires problem-solving, budget input, and cost estimation.

Requirements

• Must be at least 21 years of age
• High school diploma or equivalent required
• Minimum of 2-3 years related experience and/or training; or equivalent combination of education and experience preferred
• Must have the ability to write reports and business correspondence
• Strong oral and written communication skills
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
• PC proficient in the Microsoft Office suite
• Demonstrated excellent customer service skills
• Strong interpersonal and organizational skills
• Ability to work nights, weekends, and some holidays
• Ability to collaborate and work within a team-oriented environment
• Ability to accurately prioritize, organize and complete multiple tasks
• Ability to develop rapport and maintain strong working relationships
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Nice To Haves

• Experience within VGT industry is a plus
• Wiring, network, and troubleshooting experience is a plus

Responsibilities

• Travel throughout the state of Illinois to build relationships with owners and league players
• Hold meetings to discuss the different types of leagues (in house, traveling and online) with owners and players and the benefits of joining PSG recreational leagues
• Expand the existing leagues with PSG through the state of Illinois
• Lead collaboration with the Account and Service Managers to discuss new route leagues opportunities
• Create, facilitate, and maintain standard operating procedures
• Educate the Account and Route Managers on recreational league: sign-ups, tournaments, point of contacts
• Educate location owners on how to promote and administer tournament bracket
• Create and coordinate annual state dart events and tournaments
• Manage and keep records of all activities and events
• Order, receive, inventory, and merchandise as needed for leagues
• Oversee ongoing league communication and collaborate with Marketing to promote leagues, maximize enrollments, and communicate with owners and league players
• Conduct ongoing assessment and evaluation of leagues performances and implement changes and/or enhancements as necessary
• Provide outstanding team member and customer service in line with PSG service standards
• Anticipate owners/patron problems and provide appropriate solutions; investigates, analyzes, and resolves problems and complaints in a prompt and professional manner
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to customer satisfaction
• Provide input in developing, preparing, and administering the budget, including preparing cost estimates and justifications for budget recommendations, researching, and recommending Capital Improvement

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees