Leadership & Development Manager

Butterfield Market•New York, NY

3d•Hybrid

About The Position

Butterfield Market is an upscale New York City market known for exceptional food, quality products, and personalized service. Our success is driven by a talented team that takes pride in delivering memorable experiences and maintaining the high standards our customers expect. We foster a collaborative, welcoming workplace where employees are valued, supported, and encouraged to grow. Join our team and build your career with a company that values passion, professionalism, and a commitment to excellence. The Training Manager leads the development and execution of training across Butterfield. This hands-on role builds strong relationships with department trainers, champions a culture of continuous learning, and delivers a blended training program through Opus, virtual classes, in-person instruction, and on-the-floor coaching.

Requirements

Minimum 3 years of experience in training, learning and development, operations, hospitality, grocery retail, or a related field.
Experience creating hands-on training programs, job aids, SOPs, and train-the-trainer materials.
Strong facilitation, communication, coaching, relationship-building, and organizational skills.
Experience administering an LMS
Ability to travel regularly among Butterfield locations and work directly on the floor.
Ability to stand and walk for extended periods and occasionally lift and carry up to 25 pounds.
Ability to use computers, tablets, mobile devices, presentation equipment, and digital learning tools.
Ability to maintain regular and reliable attendance.

Nice To Haves

Previous experience leading trainers, facilitators, or training support team members preferred.
Bilingual English/Spanish capability is strongly preferred.

Responsibilities

Lead Butterfield’s companywide training strategy and turn operational priorities into clear, practical learning programs.
Build and manage a blended training program that combines LMS (Opus) courses, virtual classes, in- person instruction, and hands-on practice.
Maintain a training calendar and coordinate programs across the markets, commissary kitchen, café, catering, and corporate teams.
Ensure training is engaging, consistent, easy to understand, and connected to Butterfield’s service and operating standards.
Lead the launch, administration, and ongoing oversight of the Opus learning management system.
Create, organize, publish, and update digital courses, SOPs, quizzes, certificates, and training assignments.
Track participation, completion, quiz results, and overdue assignments, and follow up with managers and trainers.
Partner with department leaders and subject-matter experts to keep Opus content accurate, relevant, and useful.
Build strong working relationships with department trainers and managers across all Butterfield locations.
Lead train-the-trainer programs that strengthen facilitation, coaching, feedback, and follow-through.
Provide trainers with clear lesson plans, checklists, demonstrations, practice activities, and evaluation tools.
Create an active network of trainers who share best practices, identify needs, and reinforce consistent standards.
Spend significant time in the markets and kitchen observing work, coaching team members, and supporting trainers.
Create, maintain, and help implement hands-on Training Passports for each department and position.
Observe training in practice, identify gaps between instruction and execution, and work with managers on solutions.
Support onboarding and retraining so team members can confidently and consistently perform Butterfield standards.
Work closely with HR, operations, department leaders, and trainers to make learning part of the daily Butterfield experience.
Partner with the HR & Training Director to establish priorities, goals, and measures of success for the training function.
Directly supervise the Training Coordinator and provide clear priorities, coaching, and accountability.
Collaborate with managers and subject-matter experts to document procedures and translate them into effective training.
Ensure training is accessible to Butterfield’s workforce, including English- and Spanish-language content when appropriate.
Serve as the companywide champion of training and reinforce the connection between learning, service, quality, safety, and growth.
Maintain organized training records and support required safety, compliance, and policy training.