Leader, Quality, GES NA Ops Engineering

Amazon•Nashville, TN

12d•$164,300 - $269,100•Hybrid

About The Position

Amazon is seeking an innovative and quality-obsessed Leader, Quality Engineering to lead a transformational function within NA Global Engineering Services (GES). This leader will build and own the end-to-end quality discipline that provides lifecycle continuity across construction, MHE installation, and operational readiness—ensuring every facility GES delivers is complete, functional, and meets design intent and operational requirements on day one. The GES Quality team operates across four pillars: Construction Quality, MHE Quality, Operational Readiness Quality, and Business Quality Assurance. This role requires building a new discipline from the ground up, consolidating quality-related activities previously distributed across D&C, Operations Engineering, Launch, and Start Up into a single, integrated organization. As a senior manager, you are responsible for establishing the right team structure, governance frameworks, and field connectivity model to deliver first-time launch quality across all GES facilities. You partner with execution teams (OE, D&C, Launch, Start Up), design partners (WWDE, Firm Engineering), TVM, GPO, RME, and Operations to ensure the holistic product delivered by GES satisfies business requirements. The culture encourages innovation and expects leaders to take a high level of ownership in solving complex, cross-functional problems.

Requirements

5+ years of quality assurance engineering experience
Bachelor's degree in Electrical, Mechanical, Industrial or Civil Engineering, or 2+ years of Amazon experience
5+ years of engineering team management experience
10+ years of experience in quality engineering, quality management, construction quality, or related field within industrial automation, MHE systems, or large-scale construction delivery
Experience leading cross-functional quality programs that span construction, mechanical/electrical systems, and operational readiness across multiple concurrent projects
Experience developing and implementing inspection standards, acceptance criteria, and continuous improvement frameworks at portfolio scale
Experience with Go/No-Go decision frameworks, risk-based quality assessments, and executive-level quality reporting (WBR/MBR/QBR)

Nice To Haves

Experience building and managing teams
Experience in management of construction quality systems
Experience in operations management of fulfillment or distribution centers
MBA/Master's Degree in Engineering, Quality Management, Operations, or related field with 5+ years of progressively responsible experience
Experience with complex automated material handling equipment, packaging technologies, conveyance systems, and robotics commissioning and acceptance testing
Certified Quality Engineer (CQE), Six Sigma Black Belt, or equivalent quality certification
Experience with BIM-based quality tracking, digital inspection tools, and automated compliance reporting
Experience managing quality across the full project lifecycle from design validation through commissioning, launch, and post-launch closeout
Proficiency with quality tracking platforms (e.g., ORT, Smartsheet, Ozark, or equivalent)
Experience with SCIM/systemic issue management, root cause analysis (RCA), and corrective/preventive action (CAPA) frameworks
Capital project management experience in distribution/fulfillment center environments
Experience governing vendor quality performance and providing inspection-based inputs to procurement/sourcing decisions
Experience reviewing design documentation, Request for Proposal (RFP) specifications / standards, or reviewing physical system delivery against design parameters

Responsibilities

Own the strategic direction and execution of the GES Quality organization across four pillars: Construction Quality, MHE Quality, Operational Readiness Quality, and Business Quality Assurance
Build, lead, and develop a high-performing team of quality engineers and managers, consolidating quality-focused teams previously distributed across D&C, Operations Engineering, Launch, and Start Up into a single unified organization
Establish and govern unified quality standards, inspection and test plans, and acceptance criteria across construction, MHE, technology integration, and operational readiness scopes
Design and enforce per-project quality gates at defined milestones—no phase transition occurs without validated quality at each tollgate, with structured escalation through BAM when gates are not passed
Drive first-time launch quality outcomes across all GES facilities by investing disproportionately in prevention: standards definition, test plan rigor, supplier preparation, and design intent validation
Own data collection of the Integrated Project Quality Score (IPQS), providing portfolio-level visibility into quality performance
Ensure holistic facility delivery validation, confirming all operational, capacity, and RME customer needs are satisfied while balancing project quality and speed of delivery
Build and maintain the central-to-field connectivity model—operating alongside execution teams (not above them), participating in execution-team rhythms, and earning trust through shared purpose and transparency
Drive closed-loop continuous improvement mechanisms: every defect, tollgate outcome, and post-launch finding feeds back into standards updates, corrective actions, and design advocacy that measurably improve outcomes
Improve vendor quality performance and accountability enterprise-wide through inspection preparedness assessments and aggregated performance KPIs that feed TVM and GPO scorecard reviews and contract allocation decisions
Own Go/No-Go launch authorization through the BAM dashboard, providing risk-based recommendations grounded in objective quality data
Govern the Quality Management System (QMS) framework, SCIM governance, document compliance expectations, and BRS/capacity validation across the organization
Lead deployment and adoption of quality tracking systems (ORT Portal, Ozark, Smartsheet, UTP, ACC, IPQS Dashboard, BAM) ensuring field and central teams operate from a single source of truth
Deliver WBR, MBR, and QBR quality reporting to GES and cross-functional leadership, surfacing trends and driving strategic adjustments at the right altitude
Build sustainable, scalable mechanisms that deliver consistent quality outcomes without individual heroics—standardized inspections, design validation, and scalable launch quality processes across the network
Validate facility capacity delivery with robust pre and post launch BRS assumption validation. Feed the information about gaps identified back to upstream teams to drive improved design practices

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Relocation assistance may be provided
sign-on payments
restricted stock units (RSUs)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave