Leader of Workforce Management

Love's Travel Stops & Country Stores•Oklahoma City, OK

8d•Onsite

About The Position

The leader of Workforce Management is responsible for designing and executing enterprise workforce strategies that optimize labor resources, align staffing with business demand, and drive operational efficiency. This role leads workforce planning, forecasting, scheduling, and task management functions, ensuring seamless alignment between corporate strategy and field operations. This leader also owns tactical operational communication and task distribution; ensuring clear, timely, and actionable direction to field teams. The role partners closely with operations, HR, finance, and senior leadership to balance service levels, labor costs, and productivity across a multi-site environment.

Requirements

Bachelor’s degree in human resources, business, finance, operations, analytics, industrial engineering, or a related field preferred.
Ten or more years of progressively responsible experience in workforce management, workforce planning, labor forecasting, scheduling, operations, analytics, or a related discipline preferred
Five or more years of leadership experience leading enterprise teams, cross-functional programs, or large-scale workforce transformation initiatives
Demonstrated experience supporting complex, multi-site, high-volume, or field-based operations.
Experience developing labor strategies, forecasting models, executive analytics, technology roadmaps, and productivity initiatives with measurable business impact
Strategic thinking with the ability to translate business strategy into workforce capacity, labor, scheduling, technology, and execution plans
Advanced knowledge of workforce planning, demand forecasting, labor optimization, scheduling, task management, timekeeping, workforce analytics, and operating performance measures
Experience with enterprise workforce management systems and related technologies
Strong financial and analytical acumen, including labor budgeting, business case development, predictive analytics, scenario planning, and performance measurement
Demonstrated ability to influence executive leadership, align diverse stakeholders, communicate complex trade-offs, and lead across organizational boundaries
Proven record of leading transformation, process redesign, technology adoption, governance, and change management in a complex operating environment
Exceptional leadership, communication, presentation, negotiation, problem-solving, prioritization, and organizational skills
High ethical standards, sound judgment, discretion, and the ability to protect confidential and sensitive information

Nice To Haves

UKG and/or WorkJam experience preferred

Responsibilities

Develop and execute enterprise workforce management strategies aligned with business objectives, operational priorities, financial goals, growth plans, and the organization’s long-term workforce needs
Lead short- and long-range capacity planning to ensure appropriate staffing levels, labor availability, and workforce capabilities across all locations and functions
Translate business forecasts, customer demand, new locations, acquisitions, and organizational initiatives into actionable staffing models, labor plans, and workforce deployment strategies
Oversee demand forecasting using historical trends, predictive analytics, and business inputs
Design and optimize scheduling models to improve productivity, service levels, and labor efficiency
Ensure effective utilization of workforce management systems and scheduling tools
Oversee enterprise task assignment strategy, ensuring field teams receive clear, prioritized, and actionable work
Align task distribution with labor availability, business priorities, and operational capacity
Establish standards for task execution, tracking, and accountability across field operations
Continuously improve task optimization processes to reduce inefficiencies and enhance execution consistency
Lead tactical operational communication to field teams, ensuring clarity, consistency, and timeliness of messaging
Serve as a central point of coordination between corporate functions and field operations
Ensure tactical communications are actionable, well-prioritized, and aligned with workforce plans and business objectives
Partner with operations leadership to streamline channels and reduce noise or redundancy
Analyze labor, productivity, and operational performance data to identify trends and opportunities
Deliver actionable insights and recommendations to senior leadership
Develop and maintain KPI dashboards related to forecasting accuracy, labor utilization, and task completion
Establish measures to quantify the financial and operational value of workforce management initiatives and transformation investments
Drive labor cost optimization strategies while maintaining service levels and employee experience
Identify and implement process improvements to enhance workforce productivity and efficiency
Establish governance and controls around workforce planning, scheduling, and task management
Partner with operations, HR, finance, and other stakeholders to align workforce and execution strategies
Partner with HR, Legal, Payroll, and Risk Management to identify and mitigate wage and hour, workforce, operational, technology, and data risks
Influence senior leadership on labor trade-offs, productivity initiatives, and operational priorities
Lead, coach, and develop a high-performing workforce management team
Ensure scheduling and task practices support employee engagement, retention, and work-life balance
Improve transparency, fairness, and usability of workforce and task systems
Support change management efforts tied to workforce transformation initiatives