Leader, Employee Relations

Cisco • San Jose, NC

18h • Remote

About The Position

We are seeking an experienced Human Resources leader with strong Employee Relations (ER) experience to lead a team of ER Consultants in the America’s region. The role will report to the Regional Director of Employee Relations for Americas and is part of Cisco’s People & Communities (P&C) organization. The Global ER team is responsible for the fair and respectful treatment of employees through the investigation of workplace complaints and advising on HR policies and practices and complex employment matters. The role will collaborate with business leaders, P&C partners and cross-functional stakeholders to address employee concerns, conduct investigations and be a consultative partner on complex employee relations matters. The position requires deep subject matter expertise, HR leadership experience, strong communication and interpersonal skills.

Requirements

• A bachelor’s degree in Human Resources, Business Administration, Psychology, or related field
• 7+ years of progressive experience in Human Resources
• 5+ years’ experience handling complex Employee Relations investigations
• 2+ years in an HR or ER leadership role
• Strong knowledge of US employment and labor laws and compliance requirements; experience in Canada and Latam preferred.

Nice To Haves

• Ability to exercise good judgment during challenging, sensitive, complex and ambiguous situations
• Ability to execute with quality, a sense of urgency and accountability
• Comfortable challenging the status quo and taking smart risks
• Ability to lead a team through change, building trust and fostering inclusion
• Experience influencing and coaching senior level and executive business leaders
• Inclusive team leadership style embracing a growth mindset and continuous learning
• Ability to multi-task and work proactively, managing competing priorities in fast-paced environment.
• Highly motivated, confident, proactive and intellectually curious
• Willing to embrace new approaches and technologies.
• Technically proficient in Microsoft tools, including Word, Excel, PowerPoint (Experience with HR Acuity a plus)

Responsibilities

• Lead and develop a high performing ER team as part of the America’s ER leadership team, working in close alignment and collaboration with other ER Leaders in US and globally.
• Guide team in conducting complex workplace investigations, maintaining comprehensive case files and providing timely communication to relevant parties.
• Provide collaborative guidance to People Partners and management on topics ranging from policy interpretation, workplace investigations, disciplinary action recommendations, and workforce reductions.
• Ensure consistent application of policies and procedures and provide guidance on best practices, solutions, and ways to mitigate risks while using judgement to balance business needs with fair resolution of issues.
• Review and advise on discipline and termination documentation – tailoring and delivering recommendations in an effective way to help influence the right outcomes with stakeholders while mitigating risk to Cisco.
• Drive a continuous improvement culture within the Employee Relations team, roll modeling change and driving operational rigor and accountability.
• Inspire and mentor team members, enabling their professional growth and development.
• Partner closely and collaboratively with People Partners, People Legal, People Care Crisis, Leader Consulting, Offboarding and other teams to deliver HR strategies.
• Uphold and integrate Cisco’s Guiding Principles and conscious culture in all actions, decisions and interactions.
• Foster a culture of integrity, respect and accountability in every aspect of Employee Relations.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
• flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses
• performance-based incentive pay
• restricted stock units

What This Job Offers

• Job Type: Full-time
• Career Level: Senior