Lead
About The Position
At Red Robin, we’re known for our burgers, energy, and commitment to creating memorable guest experiences. We pride ourselves on bringing guests together over great food, fun atmosphere, and friendly service. Our team members play a vital role in delivering high-quality food and creating an engaging dining experience. As a Lead, you help guide the team and support operations to ensure every guest leaves satisfied. The Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an exceptional guest experience. This role acts as a leader on duty and works closely with management to maintain quality, service, and operational efficiency. This is a non-exempt position that supports both front-of-house and back-of-house operations.
Requirements
- Previous restaurant or leadership experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, high-volume environment
- Ability to multitask and prioritize effectively
- Dependable, accountable, and team-oriented
- Flexible availability, including nights, weekends, and holidays
Responsibilities
- Support daily restaurant operations by assisting in leading team members during shifts
- Provide coaching, direction, and real-time feedback to team members
- Deliver excellent guest service and resolve guest concerns professionally
- Ensure food quality, presentation, and service standards are consistently met
- Assist in coordinating front-of-house and back-of-house operations for smooth service flow
- Monitor service times and support efficiency during peak business periods
- Assist with opening and closing procedures, including cash handling and shift support tasks
- Support training and onboarding of new team members
- Maintain cleanliness, organization, and safety standards throughout the restaurant
- Step into various roles as needed, including service, kitchen, or support positions
- Follow all company policies and applicable federal, state, and local laws
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid time off (where applicable under state/local law)
- Professional Development Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
