Lead

Goodwill Industries Of South Mississippi•Ocean Springs, MS

3d•Onsite

About The Position

This role contributes to the efficient and cost-effective operation of the DGR (Donated Goods Retail) through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations to maximize profitability and increase training opportunities. The Lead is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning the cash wrap area, counters, and front of store, hanging, stocking shelves, and rotating merchandise, all under the direct supervision of the Team Leader Coach and ATL.

Requirements

Good interpersonal skills and customer service.
Ability to perform the essential functions with or without accommodation.
Ability to develop and maintain effective working relationship with team leader, team members, customers and donors.
Ability to work within a team situation.
Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
Must be willing and able to work evenings and weekends, on a rotating schedule or work schedule based on business needs.
Able to stand, bend and reach.
Able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.

Nice To Haves

High school diploma or G.E.D. preferred
Prior experience in a retail environment preferred
6 months Cashiering experience preferred

Responsibilities

Ensures world-class customer service.
Opens and closes DGR as required including assigning POS drawers, providing change for cashiers.
Ensures loss prevention and risk management policies and procedures.
Ensures a neat, clean, organized, and safe facility.
Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required.
Performs assigned duties within the framework of Guiding Principles (e.g., world-class customer service, clean and organized store, greeting donors in 10 seconds, full store with full inventory, processing donations within 24 hours, prioritizing hard goods, critical rotation, increasing donor value and profits).
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned.