Lead Zone Facilitator
About The Position
The Role (Straight Talk) You are the on-floor standard setter. As a Lead Zone Facilitator, you ensure our activity zones run safe, smooth, and high-energy, especially during busy periods. You don’t sit behind a desk and you don’t “manage from the sidelines.” You lead by being present, decisive, and calm when things get hectic. When you’re working, the floor should feel noticeably better. What You’re Responsible For (Outcomes, Not Tasks) 1. Floor execution Zones stay staffed, organized, and moving Transitions happen without chaos No dead zones, no confused staff, no long backups 2. Safety & rule enforcement Safety standards are applied consistently Unsafe behavior is corrected immediately Escalations are handled calmly and correctly You know when to pause or shut down a zone 3. Supporting Zone Facilitators You coach in the moment, not after the shift You model what “good” looks like You help new staff ramp quickly You address weak performance early 4. Energy & guest experience Kids stay engaged and confident Parents know who’s in charge Issues are handled without drama The experience feels intentional, not chaotic 5. Escalation & communication You handle most issues independently You escalate incidents properly and promptly You keep Ops Manager informed — no surprises What This Role Is Not Babysitting A desk job A “manager” title without responsibility A replacement for the Ops Manager or GM This is on-floor leadership.
Requirements
- Prior experience supervising or leading others
- Strong communication and presence
- CPR / First Aid certified (or willingness to obtain)
- Comfortable working nights, weekends, and peak hours
- Comfortable working with kids ages 5–14
- Applicants must be at least 18 years old
Responsibilities
- Floor execution
- Safety & rule enforcement
- Supporting Zone Facilitators
- Energy & guest experience
- Escalation & communication
Benefits
- $22–$26/hour, based on experience and performance
- We pay above market because this role carries real responsibility
- Clear growth paths into Operations, Coaching, or Program Leadership
- Priority access to camps, events, and premium shifts
- Unlimited Sportyard membership
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
