Lead Worker - Redstone Arsenal Custodial Contract

Phoenix • Huntsville, AL

6d • Onsite

About The Position

This position is for a Lead Worker in custodial services at Redstone Arsenal, operating under a contract. The role involves cleaning and maintaining various areas, assigning and overseeing the work of other custodians, performing inspections, making independent decisions to ensure contract compliance, and orienting new employees. The Lead Worker is responsible for ensuring safe and up-to-date cleaning procedures, managing work schedules, ensuring proper use of company equipment and vehicles, coordinating with supervisors on operational matters, and maintaining supply inventory. Specific duties may include spot cleaning, dusting, window washing, furniture cleaning, trash collection, dryer cleaning, and grounds maintenance. The position requires strong communication, organizational, and problem-solving skills, as well as the ability to work independently and maintain a safe work environment.

Requirements

• High School Diploma or equivalent preferred.
• At least one year of experience in a custodial operations facility or comparable setting.
• Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal auto insurance.
• Must be able to complete a background check, per company requirements, satisfactorily.
• Listening, verbal, and written communication skills.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability to communicate in spoken conversation – adequate volume of speech.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and in all situations.
• Ability to move safely about the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.
• Must be able to change routine positively.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must be able to exercise good judgment to maintain a safe work environment.

Nice To Haves

• Some Lead Worker positions require working knowledge of computer operations, such as Microsoft Word, and completion of spreadsheets using Microsoft Excel.
• At least one year of experience in a similar position (lead role) is desired.

Responsibilities

• Cleans and keeps work sites, restrooms, and exterior areas of offices, shops, and other occupied areas in accordance with contract requirements.
• Assigns and oversees work by personnel assigned to the individual’s area of responsibility.
• Performs daily inspection of assigned areas, including outside buildings.
• Makes independent decisions and ensures that all necessary corrections are made, seeking support from next level management as necessary to ensure that services performed are in accordance with contract requirements and company policy.
• Orients new employees, including explaining their duties, taking them on a familiarization tour, and assigning them worksheets for reference.
• Indoctrinates employees in procedures for reporting and responding to fires, hazardous conditions, and items requiring immediate repair.
• Ensures that personnel are trained to perform work in accordance with safe and up-to-date cleaning procedures and methods.
• Completes work schedule for employees, makes work assignments, follows up to ensure work is being performed properly, ensures that time motion forms are completed daily, and adheres to company rules and regulations.
• Ensures that the company-issued pager (if assigned) is carried and is operational during assigned work hours for communication with supervisor and the office staff.
• Ensures that all buildings and assigned vehicle(s) are secured, and that keys are controlled according to policy/supervisor instructions.
• Ensures that proper maintenance of assigned vehicles is performed on schedule and/or when issues are identified, and that employees are operating vehicles safely in accordance with company policy and rules/regulations of the government facility.
• Coordinates all matters related to the successful operation of the project with the supervisor, including recommendations for hiring decisions and/or appropriate actions to address performance and/or conduct/attendance issues as needed.
• Schedules periodic work with assigned team members to ensure compliance with the performance work statement (PWS) provided by the supervisor.
• Ensures personal protective equipment is worn as required.
• Performs daily inspection of assigned areas to ensure timely and proper quality cleaning is being accomplished, cleaning discrepancies are cleared promptly, and/or notifies supervisor of any/all buildings or areas that were scheduled to be cleaned that were closed or inaccessible.
• Maintains supply inventory, including proper labeling, stocking in an organized/neat manner, and ordering supplies promptly so that adequate inventory is always available.
• Reports all operational problems beyond your capability to remedy to the supervisor.
• Reports all employee on-the-job accidents/incidents to the supervisor promptly.
• Periodically inspects assigned equipment and reports broken, unsafe, or faulty equipment to the supervisor.
• Notifies supervisor regarding customer complaints.
• Performs other duties as required to fulfill janitorial contract obligations or changes based on customer needs.
• Uses a computer operating on the Windows operating system to perform word processing with Microsoft Word, and completes spreadsheets using Microsoft Excel.
• Spot Cleans (Doors, Mirrors, Walls, Windows, etc.)
• Performs High Dusting (Between 6.5’ and 10’)
• Washes Windows (exterior/interior)
• Cleans Interior Glass
• Cleans glass/mirrors to the standards as specified in paragraph 5.14.1.28
• Spot Cleans Children’s Furniture
• Performs Routine Cleaning of Children’s Furniture
• Collects and Disposes of All Trash and Debris
• Cleans Dryer Ducts
• Cleans Washers/Dryers
• Grounds maintenance (cleaning playground equipment, gathering areas, and trash pick-up)

Benefits

• Phoenix is an equal opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, "are encouraged to apply.”
• All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority or in another protected group.
• We are a Drug-Free Workplace.
• Phoenix internal and programmatic applicants, and individuals with disabilities, will receive first consideration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED