Lead WIM Investigator II, Enterprise Protection Program, Workplace Incident Management

Amazon • Irvine, CA

1d • Remote

About The Position

The Workplace Incident Management (WIM) Team is searching for a Lead WIM Investigator II to join the team. In this role, you will oversee incident response for the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The Lead WIM Investigator II is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the Lead WIM Investigator II will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved.

To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, or Law Enforcement. The ideal candidate must have a passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity.

Requirements

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• 5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience

Nice To Haves

• Bachelor's degree or equivalent
• Experience in identifying security issues and risks, and developing mitigation plans

Responsibilities

• Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts).
• Serve as the key liaison for global, regional and local security teams.
• Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior.
• Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities.
• Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques.
• Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
• Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation.
• Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents.
• Document, report, and appropriately escalate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree