Lead Voice Installer - Remote (75% travel)

Allbridge• Remote, Remote, US, Remote

2d•Remote

About The Position

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. The Lead Voice Installer will be responsible for identifying and analyzing large scale voice projects with 100-200 endpoint telephones, utilizing both Premise Base PBX’s installations and VoIP Installations. This position will coordinate assigned projects for completion from beginning to end and effectively communicate results to end user; coach and mentor junior team members in voice/network projects and provide direction and support. This role reports to the Director of Voice Operations.

Requirements

Minimum of 7+ years experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
Voice Industry or Vendor Platform Certifications.
Must have extensive knowledge of large Analog Frames and understand the internetworking of the Frame.
Must have extensive knowledge of MDF/IDF wiring and the role they play in the deployment of large scale voice projects
Must have a complete understanding of the cross connect fields in the MDF/IDF environments.
Must have full knowledge of troubleshooting large scale voice and VOIP projects.
Must have extensive knowledge of the Hosted Voice environment and the ability to install hosted voice in analog environment along with an all IP deployment.
Must be able to lead an onsite team to deploy large scale voice projects for both Premise Based PBS’s and all VOIP types of deployments.
Must be able to interface with our customers as the lead liaison onsite for Voice deployments
Experience in methods and best practices in detailed engineering in voice and network development
Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)
Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
Experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions.
Valid driver’s license in the state of residence with clear record
Travel required up to 75%

Nice To Haves

Hospitality experience is a plus.

Responsibilities

Manage end-to-end voice and collaboration infrastructure delivery lifecycle including the collection and translation of business requirements to enable technical execution of network programs and projects
Responsible for all close out documentation and interface with Allbridge support team for a successful handoff to support
Develop and execute test plans to evaluate new VoIP network elements, new capabilities and or new VoIP related service offerings
Work with vendors providing VoIP network components to the company. This includes staying abreast of new VoIP components or new features on existing VoIP network that could benefit existing or future customers
Interact with various inter and intra departmental peer groups to cooperatively achieve best results in all assigned tasks
Execute assigned tasks within assigned timeframes and budgets
Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly and respectfully
Accepts ownership and responsibility of position responsibilities and strives to deliver results for customers that establish high standards, credibility and quality performance