Lead Visual Designer

Truth Collective • Rochester, NY

3d • Hybrid

About The Position

Truth Collective is seeking a Lead Visual Designer for a hybrid creative production and project coordination role. This position is designed to support a dedicated creative and production model for a Fortune 50 client. The role involves leading the design and production of confidential projects, requiring a blend of design execution skills and operational discipline to manage client requests, coordinate workflow, communicate with stakeholders, and deliver high-quality work under tight deadlines. The Lead Visual Designer will be the primary client contact during their assigned coverage shift, responsible for intake, prioritization, creative execution, project coordination, vendor communication, design duties, file preparation, and quality control. This role demands calm execution under pressure, strong client-service instincts, excellent organizational skills, and the ability to manage design, production, and project management tasks seamlessly. The schedule is a compressed 3 days on/3 days off with alternating Sunday coverage, offering either 3 or 4 days off per week. Holiday coverage is compensated at time and a half. Team members are expected to be available and responsive throughout their assigned coverage shifts, with active workflow typically between 7:30 AM ET and 9:30 PM ET, though occasional requests may arise outside these hours. This role is ideal for professionals who excel in fast-paced environments and value the flexibility of a compressed schedule with extended time off.

Requirements

• Strong visual design, layout, typography, composition, hierarchy, image selection, and brand system skills across digital, print, and production applications.
• Expert proficiency in macOS and Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat; working knowledge of Figma and other relevant digital design and collaboration tools.
• Deep print production expertise, including bleeds, crops, color profiles, resolution, linked assets, packaging, PDF settings, proofing, and vendor-ready file preparation.
• Proficiency with AI tools such as ChatGPT, Grok, Google Gemini, Midjourney, Adobe Firefly, and other emerging platforms to accelerate creativity, production, animation, versioning, research, and workflow efficiency.
• Strong project coordination, prioritization, organization, file management, and deadline-management skills, with the ability to balance multiple requests quickly and accurately.
• Confident client communication skills, including the ability to interface calmly and professionally with senior-level clients, internal teams, external vendors, and production partners.
• Sound judgment, problem-solving ability, and composure in urgent, ambiguous, or high-pressure situations.
• Ability to work both collaboratively and autonomously, take direction effectively, and make progress with limited oversight when needed.
• Familiarity with Google Workspace, Microsoft Office Suite, and cloud-based storage platforms, including Box.
• Understanding of digital file optimization, accessibility considerations, and cross-platform design requirements.
• Ability to manage handoffs, document work status, and maintain continuity across a rolling or shift-based coverage model.
• Professional discretion when handling confidential client materials, communications, and production details.
• Comfortable working non-traditional schedules which will include weekend and holiday coverage.
• Proven and relevant experience in design execution, production design, creative operations, project coordination, or agency/client-service environments required.
• Experience preparing files for print and digital, generating AI images and videos, coordinating with vendors, managing production details, and working directly with clients is required.

Nice To Haves

• Bachelor’s degree in Design, Art, Marketing, Advertising, Communications, or a related field preferred.
• An equivalent combination of related work experience, training, and/or education sufficient to successfully perform the essential duties of the job will also be considered.

Responsibilities

• Serve as the primary client point of contact during assigned coverage shifts, managing daily intake, clarification, prioritization, status updates, execution, and delivery of requests.
• Create, adapt, version, and produce high-quality visual materials across digital, presentation, print, environmental, fabrication, installation, and production applications.
• Use AI tools appropriately to accelerate design exploration, image and video generation, versioning, content adaptation, production efficiency, and workflow support.
• Ensure all work aligns with approved brand standards, client direction, Truth Collective quality expectations, and applicable confidentiality, file management, naming, and operational protocols.
• Prepare accurate, organized, production-ready files for vendor handoff, including print, fabrication, installation, proofing, packaging, timing, delivery, and quality-control needs.
• Coordinate with visual designers, pod teammates, Truth Collective team members, client stakeholders, production partners, and vendors to keep work moving efficiently.
• Maintain clear, proactive communication around request status, priorities, timing, dependencies, risks, escalation needs, and next steps.
• Balance multiple concurrent requests with speed, accuracy, composure, responsiveness, and strong attention to detail.
• Support real-time collaboration, live working sessions, and fast-turn production needs when required.
• Document work status, decisions, and handoff notes to ensure seamless continuity across shifts and pod coverage.
• Handle confidential client materials and communications with discretion, professionalism, and care.
• Contribute creative, operational, and cultural value to Truth Collective and the client relationship.

Benefits

• Flexible working practices: on location and where you want to be
• Competitive financial and wellness benefits
• Plenty of time off, for yourself, the people you love, and things you want to do
• Personal and professional development opportunities to keep you growing
• Team activities for creative exploration and fun
• A place at the table with unique and amazingly talented team members who have each other’s backs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree