Lead Veterinary Technician/Assistant

Petco Animal Supplies Stores•Spring Hill, FL

3d•Onsite

About The Position

The Lead Veterinary Technician/Assistant provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Lead Veterinary Technician/Assistant represents the mission and values of Petco to all pets and pet parents. Our Lead Veterinary Technician/Assistant sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

Requirements

At least 1-year previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above-listed skills
Leadership capabilities
Excellent written and verbal communication skills
Compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations
Telephone and computer skills
Team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Responsibilities

Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score) and record in the electronic medical record.
Collect thorough patient histories and document the patient visit in the EMRs.
Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians.
Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.
Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients, maintain and update client/patient records.
Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients.
Maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.
Perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.
Training of new staff members and general dissemination of knowledge as required.
Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.
Inventory ordering, Scheduling, etc.
Monitor and assuming the task answering the practice phone and routing calls appropriately
Schedule appointments, when necessary, from callers or visitors to the practice.
Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
Uphold and enforce all policies of Petco and Vetco Total Care.
Oversee operations of Hospital and supervise the paraprofessional staff
Participate in the training of new staff members and general dissemination of knowledge as required.