Lead Valet/Supervisor

Stratton Amenities•Chicago, IL

3d•Onsite

About The Position

United Valet Service is seeking a Lead Valet to oversee daily valet operations. This role serves as the on-site point of accountability, ensuring service standards are executed consistently while supporting, directing, and holding the valet team to a high level of performance. This is a working leadership role. You will be actively parking vehicles while managing flow, guest experience, and team execution in real time.

Requirements

Minimum 3 years of valet experience required
Must be able to drive automatic and manual transmission vehicles
Strong operational awareness and ability to manage high-volume service
Professional, composed, and decisive under pressure
Excellent communication and team leadership skills
Valid driver’s license with a clean driving record
Ability to work evenings, weekends, and holidays
Ability to stand, walk, and work outdoors for extended periods

Nice To Haves

Prior leadership or supervisory experience preferred

Responsibilities

Lead and direct valet team during each shift to ensure smooth and efficient operations
Set the tone for guest experience by modeling proper greeting, urgency, and professionalism
Manage traffic flow, staging, and vehicle retrieval to minimize wait times
Monitor team performance, including appearance, phone usage, and service standards
Ensure proper key control, ticket handling, and vehicle tracking at all times
Address guest concerns or service issues on the spot and escalate when necessary
Train new valet drivers on procedures, safety, and hospitality expectations
Communicate with restaurant management and United Valet Service leadership as needed
Ensure the valet stand and surrounding areas are clean, organized, and presentable