Lead Valet

PENN Entertainment•Aurora, IL

12d•Onsite

About The Position

The Lead Valet is responsible for supervising valet operations and team members, ensuring efficient, safe, and courteous parking services for all guests. This role serves as the primary point of contact for the valet team during shifts, monitors operational efficiency, and maintains high standards of guest service.

Requirements

High school diploma or equivalent required.
Valid driver’s license with the ability to meet company driving requirements.
Previous valet experience required; supervisory experience preferred.
Knowledge of parking regulations, traffic safety, and guest service standards.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong team management skills.
Excellent customer service and communication abilities.
Ability to operate vehicles safely and efficiently.
Problem-solving and conflict resolution skills.
Professional appearance and demeanor.
Ability to work in a fast-paced, high-volume environment.

Nice To Haves

supervisory experience preferred

Responsibilities

Supervise valet team members during assigned shifts.
Coordinate vehicle parking, retrieval, and guest service to ensure smooth operations.
Train and mentor valet team members on service standards, safety procedures, and company policies.
Ensure valet tickets and records are accurately managed and reconciled.
Monitor vehicle staging areas, keys, and parking lots to maintain safety and organization.
Handle guest inquiries, requests, and complaints professionally and promptly.
Communicate effectively with management and other departments regarding valet operations.
Conduct visual inspections of vehicles and report pre-existing damage.
Assist in scheduling and assigning valet team members to meet operational needs.
Maintain cleanliness and appearance of valet staging areas, entrances, and parking lots.
Follow all safety, security, and traffic control procedures.
Support other guest services duties as assigned.